The Roasted Berry — Restaurant in New South Wales

My friends and I are members of Mingara Club & Gym...we love the club. The staff in both areas are very helpful and friendly. With various eating areas...just a coffee, lunch or a glass of wine with friends, there is so much to choose from the menus & the food generally of a high standard.

At the Roasted Berry, however I think the staff are under pressure, not sure what the issue was, perhaps communication between the coffee area & the kitchen area OR short of trained staff. My coffee & toast order came separately with many minutes in between TWICE. I HAD asked for them TOGETHER on ordering as I like hot coffee and hot snacks TOGETHER!! First time.........coffee, no toast. Second time...toast, no coffee.

My companion...on the same table, originally ordered her coffee at the same time, but had received nothing for the whole of the time, I had the above issue!! Perhaps 20-30minutes.

So my question is....why was the secondary coffee making van removed??

I had lunch on Tuesday 7th with another companion, same place and we thought the coffee van a great idea.... The smaller outlet set up near the down escalator had drinks and light treats for those patrons only wanting a coffee, tea or soft drink, a cake...no meals. This seemed to take the pressure off the main order desk at The Roasted Berry. Only a suggestion, but the staff either need more support staff, training or the return of the coffee van permanently.

5 stars to the staff throughout they did not...

Update back again 28 September it took 7 minutes to process a sandwich and 2 drinks on the register. Every section of this, club is chronically understaffed under trained and lacking in efficient procedures. I ordered a milk shake for$6.50,we all know what a milk shake, is. This was 100mils of flavoured milk in a, tiny bottle . Not even slightly disturbed let alone shaken "rosemary salted scotch fillet... Relish". The sandwich arrived with a cold unseasoned steak and no relish of any kind. The only discernible seasoning was in the bread and butter under the salad. The chips, were hot and perfect. An Infra-red lamp might be a good idea. Some rosemary flavouring, salt and relish would have been nice. It was a wet Sunday with a psychic fair on. It would be a reasonable expectation that the, place would be packed. Another cook or two would have prevented 30 yo 40...

My experience here was extremely disappointing. My family and I waited for an hour and 20 minutes for our food and we were seated right next to the chef. We ordered 3 large milkshakes and they came out as child size ones. The lady just tipped the child milkshake into our large cup, just added milk and it had no flavour just milk & the sprinkles were mixed into them. The food was sitting under the heater for 30 minutes and when we received our food the plate was warm but the food was cold. The chips had no salt or sauce. The French toast was cold, the banana was mooshy, the berries were sour and the maple syrup was awful. We ordered the berry big breakfast, the toast had no butter, was dry, food was cold and was overall...