McDonald's Coffs Harbour Service Centre — Restaurant in New South Wales

What has happened to McDonalds South Coffs Harbour??!! There are no staff regularly!! You wait over 30 minutes in drive-thru!! Tonight I just wanted a treat on my way home from work, it has been a very long day, and I thought a chocolate thick shake was well deserved, turns out to be the worst decision I have made in a long time…arrived at the drive-thru order machine and was able to order my chocolate thick shake promptly, great start at 9:48pm…then, I finally reached the window where you pay at 10:16pm to be told that the chocolate thick shake machine was now going through its cleaning cycle (or whatever they tell you when the chocolate thick shake machine doesn’t work on a regular basis) so, no chocolate thick shake, the only reason I was there!! Now, I am boxed into the drive-thru line, can’t reverse, can’t move forward, OMG!! Please tell my children that I didn’t want to grow old and die in a McDonalds drive-thru line, whyyyyyy me!!! Just in case your wondering, I have been able to type this whole text while STILL sitting at the Pay Window!! Yep, we haven’t moved…I see in front of me a young child in a child restraint howling the car down, probably just realising this is all there is in life!!! OMG!! I have moved 2 meters at 10:26pm, is that a light in the distance, is there still life present in this Coffs Harbour McDonalds South Store, thank please don’t leave me here, please, OMG!! I have just moved another 1 meter (what is that distance in the pre metric system, surely it is longer, just something to make it feel like I have moved further), it is now 10:29pn, and yes, I just saw a human being, there is hope!! Just in case I perish here due to old age, I have started etching my will on the passenger seat with my thumb nail dipped in tar, ‘everything to be left to my 3 beautiful children and my hysterical Funny Mum’ , it is 10:31pm, my life is drifting away, please let me see another day…I found life, I am at the Servery being served by a wonderful, very helpful, and friendly Savanah, an absolutely delightful young lady, who served me promptly, continually apologised for the wait and had a very pleasant smile and helpful demeanour at all times despite the amount of abuse I could see her copping from patrons in front of me :-) i now finally have my ‘adjusted’ menu items at 10:38pn after arriving at 9:48pm!!!!, except for the amazing Savanah, you are kidding Coffs Harbour McDonalds South, Shame on you Management and, particularly, shame on the Owner,...

I couldn't recomend this restaurant to any one. I went there for a coffee last friday; had my loyalty card that had a free coffee owing, taken off me and given two free coffee vouchers for other local restaurants that the franchiser owns. I live in Qld; not a lot of use really. On my return trip today(Thursday) I presented my free card to one of the restaurants nominated on the card and was refused a coffee because the card was out of date. I went to the Coffs Restaurant to complain and was told that I should have been given a coffee. I'm very disappointed and feel like I have been very poorly treated by an business(McDonald's) that I have been frequenting for the past 50 years. This really amounts to fraud; giving out free vouchers that are out of date and only usable in the local area. The lovely young woman that I complained to was unable to help me and caught between me and her boss, hiding in the office, not willing to explain themselves. I took pity on her as she was obviously upset by her position and went on my way. I was offered more of the out of date vouchers. I'm really questioning the sincerity of this organisation and...

Terrible slow service. The visibly dedicated, motivated and hardworking young staff seemed to have been put into a state of confusion and dysfunction. Took ages to prepare orders. Staff were milling around in the kitchen with alarms going off everywhere and nobody attending to customers. One chap could be seen busily tasering chickens instead of preparing orders. Prepared drinks were left on the counter until inedible, while the hot food items were not being fulfilled. We insisted fresh drinks be supplied instead. Someone had forgotten to reload the soft serve machine, so only after our 16 minute wait did they choose to advise us that the ordered thick shakes were "unavailable". A salad was provided without dressing. The burgers tasted very dull. Seeing this perversion of the excellent McDonald's System would leave Ray Crock spinning in his grave, and the Magical Clown's smile turned upside down. I look forward to revisiting this store and being served by its dedicated crew once the problems are identified...