Pacino's Cafe — Restaurant in New South Wales

Extremely Disappointed with Customer Service

I visited this café today as a returning customer at 12:30 PM. The café doesn’t close until 2:00 PM, so I asked to sit inside to enjoy my food. I was told I couldn’t because the floors had already been mopped. When I explained that it was too cold to sit outside, I was still refused indoor seating with a simple, “Sorry, you can’t sit inside.”

This was very disappointing and, frankly, poor customer service. There was still an hour and a half left before closing time — more than enough time for guests to be seated and enjoy their meals. Cleaning the floors while the café is still open, and then turning away paying customers because of it, shows a lack of consideration for customer experience.

As a returning customer, I expected better. Unfortunately, this has left a negative impression, and we won’t be...

Pacinos is a hidden treasure that turned my ordinary day into an extraordinary experience. From the moment I walked in, the inviting atmosphere and friendly staff set the tone for what was to come.

I started with the fresh apple juice—crisp, refreshing, and bursting with flavor. It’s the perfect way to awaken your senses!

Then came the star of the show: the schnitzel burger. This masterpiece features succulent chicken schnitzel, melted cheese, crunchy lettuce, juicy tomato and a drizzle of rich aioli, all nestled in a perfectly crispy bun. Each bite was a symphony of textures and flavors, leaving me in awe of how something so simple could be so incredibly satisfying.

If you’re looking for a place that serves food with heart and soul, Pacinos is a must-visit. I left with a full belly and a heart full of joy. Don’t miss out on this...

I had an unexpected experience with this place, even though I had never been there before. The staff accused me of my dog urinating near their business, a claim that was not true, especially as it took place away from their front doors; obviously, dogs can't help themselves during their walks, but their statement was just out of control. Their public confrontation and the statement that I'm not welcome left me perplexed. It's discouraging to see such a lack of hospitality in the service industry. I told them, based on their aggressive behavior, that I would never return, and in response, they said I am not welcome there because they don't want people like me. I hope they reconsider their approach to customer interactions...