Pizza Hut — Restaurant in New South Wales

Awful experience, asked the person on the phone for a Hershey's cookie and a regular Spaghetti Bolognese as clear as day. The order came to $17.95. a regular is $11.95 + $5.99 for a Hershey's cookie. I was charged 17.95 for a regular Spaghetti Bolognese alone and no Hershey's cookie! The bloke who delivered read the receipt out in front of me and said he would go back and get it for me. I called the delivery person back after they had read their receipt in front of me and told they were bringing it back and then they claimed they made a mistake when reading it and that I had to call the store to put in another order because the staff I had phoned to place the order had stuffed up with the order. I asked straight out, "where does the $17.95 come into it as the regular Spaghetti Bolognese is only $11.95? The delivery man states he doesn't know and to call the store. When I phoned the store, they told me I had never ordered a Hershey's cookie and I responded, "I did order a Hershey's cookie along with it and it was the first thing I said and it costed $17.95 what I had paid and another person got on the phone and told me that only the spaghetti Bolognese was put on order and not the Hershey's cookie. If I want to, I can place another order and before I could respond properly, I was hung up on. Never ordering from this place again, since their change of management, they have become disgusting!!! Shame on you money...

Plenty of room for improvement.

19:30 Ordered online 20:00 received automated SMS advising that the Store has not responded to the online order. 20:01 Called 13 11 66 with Automated reference number.. As soon as connected to Lithgow store, it was an automatic hang-up. 20:03 Called 13 11 66 with Automated reference number.. As soon as connected to Lithgow store, it was an automatic hang-up. 20:05 Called 13 11 66 with Automated reference number.. As soon as connected to Lithgow store, it was an automatic hang-up. 20:06 called without automated refence number... still on hold. 8 minutes. 20:14 Spoke with Sammy (from call centre) who found the order with refence number... Will contact the Lithgow store. on hold from 20:16.. 20:18 automatic hang-up. 20:19 Called again to get to the Call centre. 20:20 Drove to store while still on hold. Spoke with the Manager. Issues with their system. 20:26 Spoke with Call operator and advised of the situation, and advised no further action from their end. 20:28 Delivery driver came back with my pizzas... apparently it was sent to the wrong name and address. Manager apologised. 20:29 Pizzas have the correct toppings, however, the wrong base. Didn't say anything as it has been an hour waiting already. Took home. Pizzas are a little doughy and luke-warm on top of it all. Also, didn't get refunded for non-delivery as I picked the pizzas up myself.

Will try again in about 6 months to...

I recently had the pleasure of dining at Pizza Hut, and I must say the experience was fantastic! The ambiance was warm and welcoming, making it the perfect spot for a casual meal. The service was prompt and attentive, with the staff ensuring that all our needs were met with a smile.The pizza, as expected, was delicious – the crust was perfectly baked, the toppings fresh and generous, and the cheese wonderfully melted. What stood out was the variety on the menu, catering to different tastes while maintaining the classic flavors Pizza Hut is known for.Overall, I was very impressed by the quality of both the food and the service. I would highly recommend Pizza Hut to anyone looking for a great meal with excellent...