Kinn Thai Restaurant Kotara — Restaurant in Newcastle-Maitland

Thai is by far my favourite food and I have been visiting and enjoying the food at kinn Thai since they opened. They’re food is amazing but of recent times not as good as what it has been and the service is now just appalling. I have been for quick lunches and long dinners 4x in the last fortnight and would consider myself a very regular and good customer. I enjoy to sit and talk with a glass of wine without being rushed to order instantly (they should know this after 4x in a fortnight right) the staff have asked me to order 4x in 4 minutes in recent visits to the point I have not enjoyed myself and been forced to order, eat and leave! Last night I took 14 guests for my birthday and when asking staff if they could do a stir fry from the menu but add noodles to it (instead of ordering rice on side) they declined my request and told me they were too busy. Another person at the table asked for something that was on lunch menu and said they would pay dinner price but this was also declined. Again we were rushed to order,eat and leave. I felt I should politely tell staff how I felt about the service and they smiled and laughed. They told me it was managers discretion to do something like add noodles to a stir fry and I said this was not ran by management at all (again the waitress laughed) I feel very upset with the service provided by the staff and most of all the lack of care to turn the experience around so I would continue to return on a regular basis. I work in customer service and always acknowledge and tip great customer service when eating out, I have not ever felt the need to tip staff at kinn Thai as I honestly feel like they want customers to leave. I also watched half a dozen customers be turned away at 8pm as they “close” at 8:30pm. That would’ve been hundreds of extra dollars. Get with times kinn Thai and open to suit your customers needs and the industry you are operating in! Poor Service...

Whichever Kinn Thai restaurant you attend, you can be guaranteed the same quality of food, service, and prices. They are always busy, especially for dinner, so booking a table is recommended. The service staff are always quick and helpful, and not long wait times for the delicious food to get to your table. This restaurant is on the 'rooftop' of Westfield Shopping Centre, and there's numerous parking spaces nearby or on lower levels, where travelators help you reach the restaurant. I would highly recommend this restaurant for service, quality of food, and pricing. I'm not giving it 5 stars because the table they sat us had the insulation stuffing fall on me and my plate from the ceiling. After telling them, however, they did move us, and noticed they pulled the table out from the wall and sat 3 people there. Very cramped seating conditions to fit a lot of people in, so if you're wanting peace and quiet, maybe choose...

I've always loved the food here and still do! But I was taken aback about how belittling and rude staff were to two pensioners. We didn't have any cash and asked if we could pay separately. We were told only if we sat at different tables. We moved the two tables we were sitting at apart and was told 'that's not enough!' The staff member then made a big deal out of moving one table another six inches away. A little later another staff member came over and told us off for chatting at the same table and said we must sit apart -that was their rules! Again showing no respect and deliberately trying to make us feel bad. Then yet another staff member made a big deal of banging a table number down while my friend was served her food at the table she wasn't sitting at. All this resulted a meal spoiled by the arrogant and disrespectful staff. We will never go back. And warning to any group of friends who want to...