Subway — Restaurant in Newcastle-Maitland

Had the most horrible experience there on Mother’s Day. Went with my 4yo daughter and bought 2 subs. Payment by card and machine said approved. Was told by staff it didn’t go through. I showed them my bank transactions which showed $15.90 paid to subway glendale the same day and time but still they refused to give us our food stating it didn’t go through on their end. I asked to speak to the manager who was so incredibly rude, with no empathy at all stating “we didn’t get your money it must be the bank”. They had no care that the money had left my account and we had no food. The manager expected I paid again stating the first amount was likely held by the bank and would be refunded! There was no consideration that maybe that could have been my last $15 - it wasn’t but imagine if it was and I spent it on lunch they then refused to provide. My 4 yo was very upset that we had to leave without our lunch when everyone else got theirs. Not to mention the humiliation of having to argue to prove the payment was made from our end. We both left in tears being made to feel like second class - all because they had an issue with their eftpos machine. In the end the food would have been thrown away and wasted anyway - kindness goes a long way. I will never attend this...

Came in a few days ago with a young person who I have been working with to build up their self-confidence with simple tasks like ordering food and dealing with social interactions. We had a great experience with a worker who took the time to speak directly to the young person and walk them through the process instead of ignoring them and speaking to myself.

I believe the workers name was Joy (was working lunch shift on Wed). The young person felt incredibly empowered and walked out of the store feeling very proud of what they accomplished.

The bar has been set high by this worker and we will definitely be...

last night on Thursday 9th of July 2020, my family and I visited this subway. There was really bad service because the bread was off and they gave us stail bread and then the workers touched a dog and brought a dog into the store and then our whole family got our orders except for one of them. my mum was looking on the board to see what to eat and my mum was ready to order and the worker asked who was next and my mum said that she was ready and the worker moved on. RUDE. next time treat the...