KFC Coolalinga — Restaurant in Northern Territory

Came through drive through and clearly ordered a large crispy chicken combo with Pepsi, order was repeated back and told to drive to next window. All of a sudden my order is now a bacon and cheese crispy chicken combo to which I told them nope it’s just a crispy chicken burger combo. Get given the bacon and cheese burger so had to go back and get the correct burger. No apologies, kept talking over me, and still couldn’t give me what I ordered, got given a zinger burger instead. It’s gone in the bin, it’s obviously too hard to get a simple order right.

** Edited to add: Receiving a generic cut and paste response requesting more information when it’s already been clearly stated shows a huge lack of respect for your customers. The time cutting and pasting your response could be better spent on ensuring your customers are getting the correct orders and the staff apologise for mix-ups (hey, accidents happen, no big deal, but a smile and a sorry would go a long way and would have prevented my...

worst staff ever JANE the manager she is not respectful and not respecting customers at alll*

Repeating again its JANE *one of the worst stafff person ever

We had a very worst ever seen staff her name is *JANE * who is the manager and the other lady who is supporting her the concern here is being a manager the lady named JANE doesn’t know how to respect customers and treat them she was yelling and not respecting customers and have no time to even listen to what customers are talking about the order one of the worst experience with the staff hopefully KFC will take this review seriously because staff needs to learn about customer service and how to treat customers while taking orders being in a manager position doesn’t give you that position first please Lady named JANE so called manager learn how to behave with customers as she was saying you dont know me i am like this my tone is like this is whis is not at all proffered the way you treat customers very very very...

I don't order too often from KFC but whenever I do, I either always have something missing or the food is almost undercooked—edible but really unappetising.

This time, basically my whole order was wrong and almost undercooked again and I've had to throw out half of it.

Picking up my chilled items should have been my first flag as they asked what I had in my order even though the screen should display what I have, and the next window they listed items that were unavailable in my order when I didn't even order that stuff as I customised them. I get home and find that the spicy chicken I ordered was all original and there was no sauce either.

I don't like writing reviews as I feel like a Karen, and i understand understaffing and being busy is a thing, but when my order is wrong 9/10 from the same store at different times, its so frustrating. I just want to enjoy my dinner and not tolerate it.

Thank you for reading my rant but...