Boardwalk Social by Crystalbrook — Restaurant in Queensland

Let me start with the positives because it quickly goes downhill.

Atmosphere is great. Spacious with plenty of air flow and shade. Great view as well.

I was served by two (what I presume to be visa workers). It was all good and fine ordering and getting seated etc.

We ordered 2x chicken, chips, and salad. One of those with no dressing. This was clearly identified at the time of ordering and acknowledged by the staff member.

This menu item is marked as gluten free and dairy free.

What came out was two half chickens with two buckets of salad (no salad dressing on either). When questioned why no salad dressing, we were told they didn't know who wanted it so they did neither.

Ok, moving on. There was a lack of chips present and when asked are the chips still coming, we were told that the chips aren't actually gluten free so they were culled from the meal. So effectively instead of mentioning this at the time of serving or even during meal prep we were just handed the 28 dollar meals without chips.

Im not even gluten intolerant and wasnt even asked about the chips.

When going back to the counter to ask for a partial refund on atleast one of the meals we were countered with some smug attitudes by the staff. The meal item on the menu literally states gf and df. The staff member said that we should of looked in the entree section to see that the chips are not identified as gf.

They then argued that chips are never gluten free (lol) and asked us to provide another restaurant name that provides gf chips (We are tourists to cairns).

I cant speak for the experience on any other day but these two staff members need to be checked.

After all this, the chicken was sadly very dry and difficult to eat. Quite poor as far as basic roast chicken goes. Chips wernt bad but overcooked slightly also...

VERY RUDDDEEEEE! SAFE ARE DISRESPECTFUL! THE REDHEAD LADY THAT WORKS THERE, LOOKS LIKE SHE WAS INCHARGE. My partner took me here for my birthday dinner. All empty tables were dirty and not cleared, we ordered food and the lady said to pick a table and it would get cleaned shortly.... 45 mins later we are still at a dirty table and still waiting for our meal. we noticed a burger sitting on the bench where the kitchen was for over 20 mins, this was brought to our table along with other food that we had ordered. everything was cold and gross........We were not happy! We then called over the lady that looked like she was TRYING to run the place, we explained to her and instead of apologizing she was blaming us, saying we chose to sit a dirty table and yelled at us. She then refunded us and ripped us off. We have been staying at Crystalbrook Hotels for a few years now because we like the service ..........Until this experience! i will never go back to this place and will not recommend it to anyone, this level of service was such turn off. YUK! I wish i got the redheads name. CRYSRABROOK REVIEW YOUR STAFF...

Had lunch with my 1 year old babies and friend. I ordered chicken nachos which was awful to say the least. Corn chips were stale, chicken was so dry and loaded with halopenos even though I asked for none. Seemed like a lot for the male staff to find 2 high chairs for my kids. The young female waitress was more than accommodating though. She finished doing ‘their’ job for them, or so it would have seemed that way. Kids fish and chips was good although was never given the free soft drink or ice cream that went with the meal. My friends chicken taco was tasty and they did also end up replacing my meal with this when I eventually complained. Ordered cocktails with lunch and they forgot about them until we said something about 30m later thinking they may just be busy. Also in a world where we have an increasing awareness about people with disabilities, the elderly or mothers with prams you think they would have had a a ramp and not a service looking elevator to get up to the top deck where everyone looks at you while using it. So much for equality...