Donut King Sugarland K3 — Restaurant in Queensland

Tried to get a hotdog but was told by the girl behind the counter they were closed. This was 15 minutes before advertised closing hours. Went back a few days later and waited in line for a while. Someone eventually drifted pass and said “next please” without making eye contact, as I was about to give my order she kept walking past and proceeded to go out the back to deliver food to customers who were sat down. I waited patiently for a few more minutes and was approached by another lady who managed to make eye contact this time for a brief second before telling me that she will be with me in a moment before taking the order of the lady who had arrived after me. They did me a favour as my hotdog craving quickly went away after that. I did not want to waste another second at a business who treats customers...

Waited 20 mins for my order this morning and when I went to see what had happened they had no ticket for my purchase. I showed them my electronic device but they had no Order. I ask for a refund and the girl gave me $11.40 back. I told her my order cost $16.40 and she said my order was not worth that. I showed her my bank proof of the money taken out and again she said it's not worth that. I said the point is you guys took this amount out and here's the proof. She then had to go get someone else to give me my full refund back. Loosing my order then telling me I'm wrong on the amount I needed for a refund when I showed her proof is not his my morning should of...

Yes that's right five stars & if they had the option of more stars I would be happy to give them more stars!! 100% Quality everything from the huge range of donuts to the expertly & lovingly made coffees along with the 110% customer service with a smile Well done guys keep up the great work & remember your loyal customers do appreciate...