Hervey Bay R.S.L — Restaurant in Queensland

One of the worst dining experiences ever experienced. Drove from Gympie to Hervey Bay for the last day of the school holidays July 7th 2024. We arrived just prior to lunch. Decided on the RSL, as the Gympie one is fantastic. First thing we noticed was lack of clearly marked disabled parking for an RSL!!!!. Inside we lined up, as every licenced venue I've entered you are required in the event of an emergency to sign in. Either with a members card or photo ID. When we reached the top of the line we were told that signing in isn't necessary. Strange. Upstairs we entered a very busy dining area, not only in crowds, but in the layout. The signs weren't very clear for lining up to order. Managed to nab a table. There were no menus on the table. Ordered a roast and queried about the kids eating free. Asked whether a kids meal had to be added to each paying adult meal (as we were splitting the order). We were informed should be able to get two free meals on one paid adult's meal. Thankfully that was the case. On the menu it said kids meals, like adult meals came with chips and salad or vege. I asked for chips and salad. The server said only one side. Chips it is. On the menu, it also stated kids meals come with a free soft drink. I didn't get a voucher, but plenty of venues often forget to hand these over. My receipt showed two kids meals. We had ordered 4 dinner rolls. Two of the bread plates were absolutely filthy. I then made my way to the bar. I ordered a pink gin, lime and soda. The young barman said "we only have Gordon's". Yes, Gordon's pink gin will be fine. "No we only have regular Gordon's ". All completely dead pan. I've seen more enthusiasm from a dead fish. Right, then what vodka do you have?. He just turned around a bottle of Smirnoff. "This". Right then, may I have a vodka, lime and soda, no ice. In a tall. Please. Lime just checked on top, not muddled and placed in the bottom . I also asked for a lemon squash and 2 free kids drinks. He then proceeded to argue that without a voucher he couldn't do a free drink. I informed him that I didn't get one. He said I'm new and he couldn't do anything. He and another bar man rudely implied they couldn't do anything to help. A young bar woman interjected to inform me that when kids eat free they don't get a free drink. At Tewantin and Gympie RSL clubs, and all the ALH venues on the Sunshine Coast offer free drink and icecream, irrespective of a free meal or not. I said that the menu clearly stated a free soft drink with every kids meal. She then said they have $5 soft drink jugs when the kids eat free. Another woman came to tell me the same thing. I told her the menu is misleading as there is no mention of any terms where the free drink isn't included. My young sons got a kids meal each, the young male practically threw one plate on the table resulting in nearly all the chips landing on the table. No apology offered. When I called him out he just shrugged and muttered a half arsed sorry. I then watched the meals sitting in the warmer area whilst no less than 5 wait staff just stared at the plates. They slowly made their way out to tables. Given the roast meals are sitting in the cavery ready to be carved and served I couldn't believe my mother waited 30 minutes for her roast to come to the table. Every other venue and restaurant serve the meals as they're ready. Not wait for the other meals on the table to be ready. Then serve all at once. The parmigiana was ok. The chips however were mostly cold. Wasn't a fan of the pesto salad dressing. As I finished my meal I wore tomato sauce all over the back of my new shirt from the child behind me. I thought only takeaways still offered sauce in those squeeze packets, other venues we frequent provide a side ramekin of sauce. I've worked in retail for over 25 years, eaten any many pubs, clubs, bistros and restaurants. My parents managed bistros and restaurants in Sydney growing up and today was the worst dining experience I've ever had. Never again would I dine, nor recommend to dine at the...

Best place to go for dinner in the bay if you have children, has the kids eat free deal twice a week, aswell as a fully supervised kids room with activities and multiple game consoles and the lady's that work in there are great.

Definitely the best selection of pokie machines in town by far and the ability to order not just drinks but food from a hot finger food menu straight to your machine.

The staff do a great job at keeping the venue clear of clutter too. With a Cafe upstairs to the left of the escalators that do awesome smaller meals if you don't feel like a main or just want a coffee or a chat.

Downstairs has a sports bar for the punters and the best public use pool and snooker tables in the bay, and unless its comp night are usually empty. And unlike everywhere else, where it costs more money should your useless friend sinks the eight ball 🎱 prematurely, you pay for the time at the table not per game, so light goes on above the table your on and smash out as many games as you want till the times goes off turning the light off in which case just pay another couple of coins and your on!! Also a favourite of mine it's only 30c for a serving of peanuts 🥜. Also has its own function area for its live shows, entertainment, also weddings, Christmas parties, basically big enough for any medium sized event or function with tap beers and its own bar aswell as a stage and more than adequate seating arrangements and let's not forget bingo. Lastly also offer courtesy busses that we pick you up from your residence and dropping...

Hello everyone, I hope everybody is good and well. Unfortunately I’m making this post as a Complaint Which pains me as my father is a Vietnam veteran.

1. We had a waitress spill a entire drink all over our table and on my son in-law, the waitress was very apologetic, but no offer for compensation for the mishap.
2. Ice cream purchased for children was served incorrect.
3. Daughter whom is 21 years old had younger siblings 11years and 14years old down stairs to look at Memorabilia of soldiers as their grandfather is a Vietnam Veteran. Daughter was approached from Security officer, with Security officer stating children have to be with an adult, daughter explained I am an adult and I am happy to show my ID. Security then replied well you have to be 25years old to have Guardianship over children.
4. Myself and husband arrived approx 3-5 mins after, with children informing us. I spoke with staff at front desk, with one female staff and then also a female security officer chiming in also. I explained my daughter’s age and my children's age, and they both said that the adult has to be 10years older then the oldest child. SINCE WHEN IS THIS A LAW OR A RULE FROM RSL!!! If this is their rule, have it on front door of entry to save embarrassment patrons! When I walked back past staff to use bathroom I over heard staff talking about myself, I advised them it was very rude and Unprofessional!!!! We felt so disrespected!!!! We will never be...