Muffin Break Cairns Stockland — Restaurant in Queensland

I ordered a wrap, toasted. When I received my wrap it was not toasted, or barely at all. This is the second issue I have had with this store in the last 4 days. Now I definitely won't go back. How can you consistently get things wrong. But, I will say this, at least your consistent, but not in a good way. The girl who served me though was lovely, don't know her name but said in training on her badge, she was worth the visit. The other two girls however, maybe they should try smiling, goes a long way in customer service. Not a fan of this store. Sorry, will be going to Cairns central...

Hi,

I popped into your store this morning and was really disappointed with the customer service. Unfortunately, the staff seemed pretty unfriendly and uninterested.

As someone who's worked in hospitality for 10 years, it's frustrating to see businesses not prioritizing customer service. Hope you can take my feedback on board and work on making your store a more welcoming...

Oops, near miss with the gluten free muffin. Ordered the gf option but this was missed when a non-gf muffin was taken out of the display and put on the plate. Luckily my wife glanced up at the right time to spot the mistake. As a coeliac, the wrong muffin would have made her ill for the next few days. That would have spoiled our...