Subway — Restaurant in Queensland

We had a terrible experience at Subway today. We placed our order ahead of time online, paid in full, and showed up right on time to pick it up. (We actually reached there early and decided to stay in the queue as we were not sure whether to wait at the counter) However, our order wasn't ready, and we were forced to wait an additional 15 minutes. What made it worse was the complete lack of an apology or any explanation. The female staff that we tried to talk to was rude and didn’t seem to care at all, saying they had other things to do. Even worse, people who arrived after us were getting their orders before ours. (Remember, we stayed in the queue and they should have at least taken our order when we reached the front, instead they asked us to wait and served the next person). It was incredibly frustrating and unprofessional. I understand mistakes happen, but there was no accountability, no ethics and the service was downright disrespectful. We won’t be coming back to...

the girl who served us needs her attitude in check…absolutely awful customer service… she kept getting our order wrong & when we pointed it out she blamed us saying it’s what we asked for then rolling her eyes cracking a tantrum… she was serving a lady behind us to & was giving her the same attitude acting like she was dumb when she was the one who couldn’t listen… the other workers didn’t seem to know what they were doing as when they were fixing the mistake from little miss attitude they ended up having no clue what i meant when i said that i just wanted my sub put in the oven… the bread was hard as & the cheese not melted on any of our food…pretty...

My partner ordered food through the drive through and had trouble hearing what the server was saying, when she stated that she was having trouble hearing her over the speaker the server called my partner dumb because she couldn't hear. After receiving food at the drive through window, she had discovered that they had mixed up the drink order and when confronted about the wrong drink, was told that she should of talked more clearly and that she wasn't fixing the order. Who ever the server was at the time I pray you don't get her attitude. Food was...