McDonald's Whyalla — Restaurant in South Australia

This store is letting the McDonald's franchise down. The owners should be sued for damaging the brand. I thought McDonald's was successful because of its consistency in product and service. The hash browns have been cold three visits in a row. I can't get 2 large cappuccinos in mugs here. The staff won't serve us in mugs even when we specify we are eating in. I asked to be served in mugs the next couple of times and get cappuccinos in latte glasses. This isn't a cafe. A barista knows that cappucinos and lattes are served in different cups. Why do the drive-through staff ask us to park in areas that aren't a waiting bay? The waiting bay was empty (on two separate occasions) I am assuming this is so when they don't beat their allocated drive-through time target they want us out of sight so the owners don't see people waiting and the staff look like they are doing their jobs properly? Yesterday I waited in an area that wasn't a waiting bay for 10 minutes, waiting for 2 cappucinos. Before we receive our order we see 3 staff members leaving with coffees. Since when do staff have priority over paying customers? This was on Monday 8/8/16 at 3.10pm if the owner would like to check the cameras and see this happening. Fire your managers and take a good look at...

I left this place feeling stressed, angry, upset and overwhelmed. We were travelling through Whyalla and decided to have a break here. The whole time we were there, the manager was constantly yelling at staff members. We were there 18/03/24 at 5:30pm. If one of my children were working under this management I would go straight to fairwork SA. I put the time/date on here as when I went to leave feedback on the Maccas website, the link to it was not working. I hope the franchise owner sees this so they can teach the manager some management skills, so they then can support young people into the workplace, and not terrify them on what is usually somebodies first job. To the young people working there, thank you for doing your best under some very trying...

My meal cost $15 dollars and I got a large fries with less than the amount a medium would have in it and a 3/4 full shake (didn't get the cup with the monopoly stickers even though it said I would), the burger was good though. I remember why i stopped coming here 3 years ago, because the Whyalla McDonalds is TERRIBLE. They NEVER put enough fries in there, the staff act like they're the owners, if they put too many in that'll cut into their profits, you don't get any bonuses for putting less fries in, give us something nice so we want to come back, maybe I'll see you in another 3 years when I forget how bad you are again. I can't believe how expensive it is too, $15 for a "large" double big mac...