Wellbean Co — Restaurant in South Toowoomba

I had the misfortune of visiting Wellbean Co today. While my pre-packaged lunch itself was fine, the atmosphere was anything but. The coffee machine operator repeatedly screamed out customers’ names at such a volume it was piercing — one poor man in a wheelchair was right at the counter and still had his name shouted at full force. It was jarring and intrusive, especially in what was otherwise a quiet afternoon with only a handful of patrons after the lunch rush. That girl must be stopped from screaming, literally screaming 😱. Horrible environment to try and sit and enjoy your coffee.

To make matters worse, the young staff finishing their shift were clustered at the customer side of counter, hugging, laughing, and ignoring customers altogether. It felt slapdash, unprofessional, and lacking even basic customer engagement. A little training in service standards — and consideration for the people sitting in the café — would...

It is a very busy place and I fully understand that not everyone is having a good day but when you take an order make sure you actually listen to your customer for their full order and not just what you want to hear. I asked after I paid where to wait for my coffee so I wasn’t in the way but only to find out after 10 minutes he did not even put my order through. I have used the cafe twice in the last 2 days and both days I was served by a male and female both rude and abrupt. If you don’t like the job then get out!! To the girls making coffee This morning thank you it was spot on and your bubbly faces made...

Quality of the prepackaged takeaway food is poor considering within a hospital any fresh food is questionable serving size of salad including the price is unacceptable. Overpriced with drinks all starting over $6 where is the real fresh food as stated .. chips were expensive cold and dry with excess oil present. Cheese cake small serving not especially nice too heavy less serving than a bakery provides.

May try again recommend checking if really convenient and is truly fresh can purchase...