Presotea — Restaurant in Success

Honestly disappointed with the service speed & costumer service- I’m not usually a person who leaves bad reviews, but I guess I’m in a bad mood today. I’ve been multiple times, as it is the most convenient Presotea location-wise. Every time (from my experience) has been a wait, a really long wait. I’m talking 20min for 1 drink. I understand it being that long if it’s rush hour- but even at 8pm the wait is the same. No to mention that there’s employees taking their grand time, I’m not even staying this to be rude- that’s genuinely what it looks like. I compare this to the Presotea on Newcastle St, who host BTS cupsleeve events, where there are lines going down the street, but they still mange to get your drink to you in under 5mins. Every time.

I’d like to highlight this occasion- once I ordered through the app…I waited 25mins, and got sick of it- so I asked the girl at the counter where my drink was (and showed my order on the app). She replies “oh we called that so many times”. No, she hadn’t. This is just small though, not a big deal. But I would appreciate it if they’d use the app, when the drink is done, it should be reflected on the app. That’s the whole point of it. Once again, just small.

It’s just a shame that I’ve had so many bad experiences with them, like I said before, this shop is the most convenient for me. I’m not convinced to go back...

I have tried many of from their selection and I'd highly recommend this brand. Though the only concern being, on some occasions that I have made a purchase here, the tea is not cold enough especially if requested with less ice. It's understandable to think that less ice = less cold but that shouldn't be the case. As long as the tea was properly shaken with the ice before sealing it off with the plastic film, it should be sufficiently cold regardless of the quantity of ice in the finalised tea. But I digress, the staff are always friendly despite peak hour and the taste of the tea is consistent which is...

Was there last weekend, service was slowwwwwwwww waited 15mins for 1 bubble tea. 4 employees, the girl at the till just looked lazy leaning on the till the entire time, not acknowledging customers when it was their turn, not giving out drinks until customers walked up to ask for it. Another girl was just washing 1 tub, walked to the back to hang it dry, walked to the front to wash 1 more tub, walked to the back to dry it, went to the front to wash 1 cup and to the back again, the entire time! Only 2 employees who were actually working, the guy making the drinks non stop, and another girl cooking...