Bangkok Snap — Restaurant in Sydney

This WAS one of the best Thai restaurant some time ago. They lost their charm. It's very depressing when u r inside the restaurant. The lady at the cash counter looks very rude. Someone should teach her how to smile as it's good for her health and business. Pls don't forget to carry plates from your home as they serve smartphone sized plates to eat rice and curry. Their coconut milk curries are watery.It used to be thicker a few years ago. Chicken in the fried rice was as hard as a rock. They should microwave frozen chicken B4 adding it to the dish and even I felt rice was pretty old.It's not worth what you are paying as literally no taste in any of the dishes. It's high time for them to shut down this shop rather than changing management and menu without improving the taste and core services.

My reply to the restaurant management: I still stand with what I have written especially regarding the smart phone sized plate. If you have different sized plates, you should either provide or ask your customer to see if they want a bigger plate or smart phone sized share plate. How do I know you have a variety of plates as I am not running the business. Also, I still remember when I came and asked the 2nd time specifically I needed plates to eat and the lady at the counter mentioned she already kept it on the table which was the smallest share plate. So it doesn't make sense to what you have written below.

Moreover, before even ordering the food, the lady at the cash counter asked me whether I will be making the payment now or later. You should first offer the menu card, ask us what needs to be ordered and then discuss payment. This is the ritual all the restaurants are following in the whole world except the greedy ones like your restaurant.

Sometimes ago u guys gave me an ice cold Singapore noodles for lunch and when I asked the team to make a fresh one as it was really cold, the lady at the front desk denied it. She said she will reheat the food rather than making a fresh one. This happened two years ago and the complaint list goes on till now.

There are better or best Thai restaurants who serve delicious Thai food with SMILE and PRIDE. If you don't wanna improve, don't improve. To conclude, my experience at your restaurant without a doubt was...

Came to Bangkok Snap with my family and was disgraced by the poor service given by the staff. The serving of food was, first of all, slow. coming out all separately. Secondly, we ordered Soft shell crab with papaya salad and there was a hair in it. A long, thick strand of hair. We asked for another, and did NOT receive any apology from the staff. They said the salad given was "new" however it was clearly not new. When a family member went to pay, we asked to not get charged for the dish given to us. They agreed and took the dish from the rest of the family, still eating the soft shell crab (and not the salad). Although, that was disrespectful on its own, they still had the audacity to still charge us for the meal only reducing the price by THREE DOLLARS. We paid $13-14 for a dish that had a dark, thick hair in it and that was taken from us while we were STILL eating it. The manager was also absolutely so so rude and their reaction to the whole situation was disgusting. This service was disgusting and the food was extremely salty, our family having to drink water after every bite of the food. My family and I are so disappointed in this restaurant and we will not be coming back to this restaurant. We are astounded by the disrespect and blatant rudeness of the staff and the quality of the food (which is not even cheap for the size...

I had the worst experience with this restaurant. Service score : 0 Care factor : 0 Placed an online takeaway order at 6.43pm Mon 27th. It was for 3 starters and 5 mains plus rice. Arrived at restaurant at 7pm. I paid in full for my order and was told it would be another 15mins because "it is very busy". Fair enough, it is a busy time and 15 mins is reasonable. So at around 7.20, i check in with the staff, who tell me sorry, not much longer, just waiting on the Massaman beef. 7.30 - people who have walked in long after me have left with there meals.... im still waiting. Staff are now avoiding eye contact. 7.45 - i am becoming quite adjitated so i get the staff's attention again and this time i ask them what is taking so long. They go to check with the kitchen, come back and tell me I am next. 7.50 and 7.55, two large orders leave the kitchen, one of them to a person who order at around 7.20. 7.59, I ask where the meal is.... some more rubbish story comes back. I explain that it has been an hour and a quarter since the order. And that i will just take what they have made, if its hot, and get a refund for the rest, only to find out nothing is made. 8.04, I was given a full refund, no appology and no explanation. I lost 80 minutes of my life, had no food to show, and hungry friends over to...