I visited the Mona Vale branch today with my partner around 1 pm, and unfortunately, the service was disappointing from the start. After being shown to a table, we sat down, but no menus were provided. The waitress then left and sat outside, leaving us unsure if we needed to order at the counter. Thankfully, another staff member eventually noticed us and brought menus.
We ordered the avocado tartin, which was fine, but when we finished and ordered two tiramisu waffles, the experience went downhill again. The waitress served the waffles but didn’t bother clearing the avocado plate or a large wooden tea tray that was taking up space on our already small table. When I asked her to clean the table, she gave me attitude, took the avocado plate but left the tray. I had to ask her again as she was walking away, and even then, her manner was rude.
To make things worse, we didn’t have any cutlery for our waffles since we had used it for the tartin. My partner asked for some, and I pointed out the empty cutlery bucket, but again, we were met with rudeness. The waitress brought over a cutlery bucket and sarcastically asked, “anything else?”
All we wanted was a clean table and cutlery to enjoy our meal, but the poor attitude made the experience quite unpleasant. On a positive note, the other waitress with brown hair was kind and helpful, which we appreciated.
Overall, we were disappointed by the rude service and won’t be...
Read moreDoes your appetite get dictated by the weather? Mine does. Whenever it’s hot, I eat a lot less and definitely gravitate towards food that cool me down.
Rough & Bare is my little go to spot for good coffee and breakfast in Mona Vale. The place is open-plan with big fans and windows wide open but when days are very hot, I don’t enjoy sitting inside this place, I’d much rather order something to go.
The staff are always quick both in serving and getting your food out as well as being friendly.
When this pic was taken, I ordered the smoothie bowl (aka açai bowl) and a cold brew.
Despite ordering my dish as a takeaway, it was still beautifully presented and tasted yummy. Burst of berries with crunchy nuts and cold açai helped cool down the core body temperature!
You’ll find tasty breakfast fare, salads and generally nutrient dense dishes on the menu. They do their own kombucha (flavours change weekly) so be sure to ask the...
Read moreI frequent here from time to time for breakfast especially if I’m hungry. The staff are delightful and courteous. However I was served my $26 breakfast plate with out cutlery so got it myself from another table. The table was full of previous patrons plates and wet. The food was quick to arrive yet the asparagus and greens were shriveled and beets had a skin from either being old or sitting for ages. The salmon cutlet was over cooked and tough. But as I said was hungry and overall tasty. My almond latte as I’ve come to expect here at R&B separated soon after it was tabled - there’s only one cafe that gets almond lattes perfect - and that’s Coffee Brothers in nearby Darley St.
Thank you Management for your response.
i returned and had a fabulous lunch. This time Fresh from the kitchen (No “sitting” skin) on beets, asparagus was plump, the wild caught salmon as a side, was delicious. I could have...
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