Deckhouse Woolwich — Restaurant in Sydney

A family member had their wedding here a few weeks ago. Unfortunately it wasn't such a great experience. After catching up with family members a few weeks after the wedding, they all had the same opinion of the place as me, whilst also highlighting some of their own negative experiences they had.

Pro's: The MC was great, very professional and lively The views are incredible

Cons: Waitstaff: Very unhelpful. So many time I tried to get their attention to get a drink, but they would ignore me or look the other way. I would have to go to the bar to get drinks for myself and for others. This complaint was also mentioned to me by several family members a few weeks after the wedding. They also seemed so unhappy being there and doing their jobs which really put the mood down. Food: Although the food was good overall, the timing of it coming out just seemed so unorganised. Eg: they brought out the main course. We had a vegetarian guest on our table and we were halfway through our mains when we had to ask the waitstaff if the vegetarian meal was coming out for the guest. In other events, the specialty meals such as vegetarian, always came out first. Also, when we were halfway through our main course, we realised we didn't have our side of potatoes that was meant to come out. Once again we had to ask the waitstaff for it and by the time we almost finished our main course, the potatoes arrived. Then it was dessert time and we were all looking forward to having some of the wedding cake. The waitstaff had cleaned up the tables so there were no plates or cutlery. When they brought out the cake to eat, they didn't provide any plates or cutlery. The wedding cake had icing on it. They expected us to eat cake with our hands? This just seemed so crazy to me. I have never been to a function, let alone a wedding where they didn't provide plates and cutlery to eat cake. Because of this, a lot of the cake didn't get eaten and at the end of the night it most likely would've been thrown away which is such a waste. Security: At the end of the night as the bride and groom were leaving, security were handing out sparklers. They were 200 sparklers that were bought for this. A lot of guests had already gone home at the time and there were maybe only 50 or so left. We were given one sparkler each. I didn't have an issue with this, but other family members were saying later on, why were they so stingy with it? There were heaps of sparklers and they could've given 2 or more to everyone. Once that was over and we were packing up, we were meant to get the left over sparklers. When we asked security about this, they couldn't give us an answer as to where the remaining sparklers were which seemed very suspicious.

Thankfully the bride and groom still had a great time. But as for guests, it wasn't the best experience. What surprises me though are all the other comments about people having weddings there and giving 5 stars. Why did we have this experience? Why couldn't we have the 5 star experience like everyone else did? Because of my experience and the feedback from other guests, I can't recommend this place. I don't think I'd even go here just for lunch. Considering the amount of money they would have paid for a place like this, I definitely think it...

Wedding chaos.

We booked a straightforward wedding celebration lunch at The Deckhouse for family.

The sales team did not take heed of personal information, did not explain the booking process, and ultimately made mistakes on the booking. These translated into timing issues for the event booking which I had been told initially were typos on the event plan. I was considerably overcharged in the deposit.

Communication was terrible with different staff members replying each time and very seldom being able to contact our designated event planner.

When my concerns were escalated to management, instead of receiving some reassurance, I was sent a curt, unwavering email in support of his staff detailing all my mistakes in the booking.

If I hadn't been based overseas, with little knowledge of Sydney venues, and on a very specific schedule, I'd have cancelled my booking.

On the day we arrived with no one to greet us. After 15min, a staff member flippantly showed up and told us that our event planned had stopped working there the week before. Another 10min later a designated event manager showed up, as did most of our guests. So nothing was set up prior for the arrival.

The food was OK, not excellent. Portions were not generous, except the kids meals which were ENORMOUS. During the event there were only 2 people serving 50. Meals were deliveredY in dribs and drabs, some waiting considerable time for the rest of their table to receive theirs.

The Gold Beverage Package, which has all you can drink, was stimied by the fact that there was no one there to pour any drinks, and our thirsty guests were chastised when they got up to pour themselves.

After the event I sought to be repaid the overcharge. There were suddenly new charges on the bill, including a merchant fee.

If you're looking for a view, go to the Deckhouse. If you're looking for a team you can rely upon to event plan and deliver a special event for you and your loved ones... I don't recommend it at all. Terrible communication, rude management that won't listen to requests nor criticism, and staff that lack critical thinking...

We had our wedding reception held at the Deckhouse Woolwich in February 2020.

Me and my fiancé were searching for wedding reception venues and the Deckhouse was the last venue we saw and from the moment we walked in the venue, we knew this would be the ideal place for us. The setting and the style of the Deckhouse was exactly what we were looking for, as it was both elegant and relaxed with the backdrop of the river and the Sydney city skyline.

Meeting with Kai from the sales team, she was very friendly, accommodating and professional and she eventually went on to becoming our wedding coordinator too which was great.

Kai and the Deckhouse team were very accommodating in which we were able to customise our wedding to how we wanted. We were able to request for a third party caterer to cater the reception and also have a gelato cart serve our guests outside. We were also able to use the upstairs floor (upper deck) for the children to be seated and be looked after with childminders. There was also a projector and screen so that they were able to play movies on the screen for the children. We thought this was a great idea, so that the adult guests would be able to enjoy the wedding reception without having to worry about their children.

Communication with Kai and the staff was easy, and they were very professional and responsive to our emails and phone calls.

On the day of the wedding we were greeted by Kai and the team at the Deckhouse and they were all very friendly and professional towards us and our 200 wedding guests that evening, which made the wedding reception an absolute success.

We highly recommend the Deckhouse Woolwich for any type of event.

Thankyou Kai and the team at the...