Domino's Pizza Engadine — Restaurant in Sydney

Would give zero stars if I could. Ordered over $100 worth of food including 8 pizzas, 4 drinks & 4 garlic breads delivered. It wasn't until after the delivery guy had left that we realised there was a pizza missing, only 2 garlic breads & only 2 drinks. On top of that, the pizza dough was half raw due to not being cooked properly. We called up this Engadine store where we ordered from & spoke to the store manager/owner (Rafool or whatever his name was) who was SOOO rude. Instead of trying to resolve the issue where they were at fault, he wanted to argue on the phone denying us any right to complain insisting that it wasn't possible the pizzas weren't cooked properly & did not want to give a refund or replace the order considering it wasnt edible. He only wanted to give us a store credit for 1 large pizza, 1 garlic bread & a drink. When we refused saying that wasn't fair considering the half raw untouched pizzas were sitting at the bottom of the trash can by that time, he refused to give a refund or even a partial refund. He completely ignored the fact that 1 pizza, x2 1.25L drinks, as well as 2 garlic breads were missing from the order. He was so rude not wanting to even acknowledge the fact that we couldn't eat the half raw pizzas or that the whole order wasn't there considering we spent that much. Instead he decided to indirectly tell us we are lying & hung up the phone in our face. Very appauling, especially coming from the store manager himself (Rafool). When we tried ringing back & a young employee answered the phone, we asked to speak to the manager again. When she tried to get him on the phone, he was yelling in the background saying "Just hang up the phone" when he knew it was us. So she did probably fearing to lose her job. The nerve of this guy! In the end nothing was resolved to our loss. Never again will i order from there. Theives with rubbish pizzas & even worse customer service, period. Will definitely be bringing this up to Domino's head office.

Ps - rather than dealing with any bad reviews accordingly to each complaint, he's so lazy that he cuts & pastes the same stupid generic reply to any customer leaving a negative review. What makes him think someone is going to want to call back when he simply hung up in a customers face to begin with. Would be just more a waste of our time than...

Numerous incorrect toppings across multiple orders. Finally fed up (pun intended) I asked for a refund on one wrong pizza (total cost of $7.50) out of 4 T(otal cost $30) . After 15 minutes on the phone the best they would offer was store credit whilst admitting they had realised they made the mistake. Obviously, the issue isn't the cost, its the poor customer service after they made the mistake and the failure to take account of customer loyalty. Time after time we have put up with incorrect pizzas, sparse toppings and missing toppings but the one time we looked for some consideration (remember they take a photo automatically of every pizza ordered now so they know I was telling the truth) it was denied with no regard for ongoing and previous custom. This is not and should not be taken to be a rant at the staff who i am certain are doing the best they can, but to the owners who created this policy. When you fail to look after your customers they will fail to...

Absolutely the Best Domino’s Experience Ever! Hands down, this is the best Domino’s store I’ve ever ordered from! Not only was the pizza piping hot and delicious perfectly cooked crust, generous toppings, and full of flavour but the customer service was honestly next-level. I accidentally ordered the wrong pizza and didn’t realise until I picked it up. I mentioned it to the staff just in case, and without hesitation, they offered to replace it with the one I originally wanted — no questions asked! It was such a kind gesture and really showed how much they care about their customers. The team was super friendly, patient, and genuinely helpful. You don’t always get service like this these days. Thank you to the amazing staff for turning a small mistake into an even better experience. You’ve got a loyal customer for life! Highly recommend this store to anyone who loves great food and even better...