Domino's Pizza Mascot — Restaurant in Sydney

If I could give half a star I would but I can't. The last four times I've ordered dominos from Mascot there's always been an issue whether it was the missing garlic bread or just not the right pizza. But I thought I might try it tonight and thought surely everything will be fine. Placed our order around 6pm and was texted that our food was to arrive between 6:20-6:40pm. It got to 6.52pm and our food hadn't been delivered yet, so I rang the store to check on our pizzas. I was told there were delays because of the rain but it should be here soon. It got to 7:10pm and still no pizza. So I rang the store again and was told the driver had been in an accident and he had to go back to the store and pick up new pizzas and we had to wait another 15 mins. We live in Botany and the store is in Mascot which is next door. There is no way this delivery should have taken that long. 7:24pm the food arrives and the icing on the cake after all that, was our Hawaiian pizza had no pineapple. So I called the store to make a complaint about receiving the wrong pizza, the poor service and lack of communication. I was told that there was an attempt to contact me 3 times to let me know that there was no pineapple, which I just do not believe as I had no missed calls. There was no empathy and sincerity in the apology I got for the hassle I went through just to order some pizza. Communication to your customers goes a long way and lying is just not good customer service. I most definitely will not be ordering delivery anymore and would rather pick up pizza from another Domino's store next time. They just have no idea how to run it at Mascot and tonight just proved me right! What a horrible experience. It...

Do no order delivery from this store unless you don't want to receive your food as some sort of sick joke (which you will still have to pay for).

I ordered through Deliveroo at 9:50pm and the estimated delivery time was 10:30pm. I called Dominos at 10:40pm as my order was 'still being made', no one picked up. Contacted Deliveroo who was able to get through and was advised that the driver was now out delivering the order (this was meant to be DELIVERED by 10:30pm not OUT FOR DELIVERY).

I waited until 11pm and it was 'still being delivered'. According to Google Maps the drive should only take 7 minutes, even a walk would take only 25 minutes. Again, tried calling the store, no one picked up. Contacted Deliveroo and was advised that the RIDER WENT OUT AND DELIVERED THE ORDER A LONG TIME AGO AND WAS ALREADY BACK... Naturally, my only response was 'Um is this some sort of joke???'.

Not only was my order still marked as 'being delivered' on the Deliveroo app but I've received no phone call from this phantom f**king rider to advise that they were supposedly outside. I even reluctantly went out to see if the rider had just left my order at the front door without ringing the door bell or calling me (I mean at this stage I would have expected nothing less from this whole experience). But, no, there was no chocolate lava cake and pepsi max waiting at my door.

In short, do not order delivery from this store (probably wouldn't even order in store) unless you want pay for a fun evening of waiting for your food that...

Visited many Dominos in NSW during trips. MASCOT DOMINOS has the worst pizzas in NSW.

A total of 9 different pizzas were ordered on 28/4/19. All had ‘burnt crust & toppings’. Furthermore, this store is very frugal with their pizza toppings, yet unashamed to douse their frugality with a cup of sauce .

Unsatisfactory outcome by Management ‘name withheld’, quick to divert the fault back to us claiming reason the pizzas were burnt was due to picking up the pizzas ’15 minutes’ late.

What a load of BS. Unprofessional & unsatisfactory customer service by Management.

No.1 Rule in Customer Service ‘never pass the buck back onto your customers’. The pizzas spoke for themselves….’disgusting & inedible’.

We've ordered many from the following stores Maroubra, Kiama, Tamworth to mention a few most picked up late up to 30 mins. Result on all occasions ‘heavenly tasteful’ pizzas made to ‘perfection’.

Our lesson learnt out of this experience….went here for convenience closer to home over our home store Maroubra. Never again will we be returning to MASCOT DOMINOS.

Travel the extra 5 min distance and experience a perfect 'Domino Pizza'...