After having visited El Jannah for the last 7 years, I have never had a more appalling experiencing then I did on Wednesday the 10th of July at 12:00pm 2019. I was served by Rita at the counter and she personally gave myself and my three friends the worst possible customer experience I have had. Her rude demeanour and attitude was just the beginning. Firstly, we politely asked Rita if we could purchase two whole chicken meals and asked if one of the tabouli could be swapped for a garlic sauce (which is a less cost price for your company) as we new that we would not eat both. Rita rudely refused to accomodate our request despite us being willing to pay the full price of the tabouli. However, it did not stop there. Rita then refused to sell us a bottle of Vanilla coke 1.25L that we could share between the four of us, but then forced us to purchase 4 600ml bottles on top of the extra garlic sauce we had to purchase.

Having already been frustrated with Rita and her unwillingness to be accommodating, our food was utterly disappointing when choosing to eat in. The chicken itself came out burnt and cold, the two chips (both meant to be large) were in a small bowl and half filled, the Lebanese bread was also stale. Having been to this El Jannah over 30 times, we have never had a problem like this before. It is quite disappointing to say the least in terms of how repeat customers are treated.

It is with remorse that we will be visiting your Granville store from now on.