Gelatissimo West HQ — Restaurant in Sydney

AVOID THIS PLACE AT ALL COST. After nearly two years coming here for gelato we thought to get there cake for a birthday party. We spoke to about three people behind the counter about the cakes NOT ONE said that the cake needs to be put in the freezer. Opening the cake the next day we found it had melted we called they to say no one told us it needs to be in the freezer they just said it’s your fault our staff are trained. They value the $68 we spent on the cake more then the customers right we will need come here again and we have told all our family and friends enjoy the $68 dollars but you have lost hundreds more from us please AVOID THIS PLACE THEY DON’T CARE ABOUT CUSTOMER ONLY THERE MONEY.

What a good response from the owner good job on providing my point they only care about your money still not offering the customer a apology.

“Response from the owner Hi Sarwan, Thanks for the review. We will remind our teams to advise customers that gelato cakes need to be stored in the freezer and not the fridge. Rose Gelatissimo...

Bought a cake from Gelatissimo, but they neglected to mention it needed to be frozen. By the time I got home, the cake was melted and inedible. To make matters worse, they wouldn't offer a refund. Very disappointed with the service and lack of product information. Also found the customer service to be rather rude and dishonest I would suggest going to another ice cream place if you are interested in good service. Made this...

Tried to go in for ice cream with our 2 year old. It's in a club so they scanned our licence but then told us we can't go in because arnt members after the front man told my husband off for wear a hat. I don't know why they have to embarrass us like that. Just tell us we need to be members to get ice...