Gloria Jean's Blacktown Hospital — Restaurant in Sydney

Would not serve me a large iced drink because they were “running out” of the large plastic cups. I asked if they could give me my iced drink in the large coffee cup instead and they said no. I was unsure why, they did not provide a reason and they did not offer me alternatives. When I said I’ll just take the small cup then , the staff proceeded to serve with attitude. It’s hard enough being with a sick family member all day, buying a coffee should not...

Absolutely horrid customer service. The young lady saw I was holding my son’s iPad and water bottle in one hand, I ordered 2 hot chocolate and 1 latte. She’s trying to hand all 3 cups to me, and so I kindly asked her if I could have a cup tray. She then proceeds to not even hand it over, she throws it over to me, does not put the cups in the tray, and she just walks off; showing no...

Need to invest heavily in staff training, customer service, proper barista technique. Coffee was pretty poor, vey much instant coffee standard. I think this franchise thinks it can get away with low standard because of the ‘captive clientele’ in the hospital setting - people desperate for a break. All in all very poor and...