Hungry Jack's Burgers Bankstown Christies — Restaurant in Sydney

Unfortunately, I have to give a one-star review solely due to the poor customer service.

Starting from the beginning, I placed my order online and waited for pickup. My order was quite large, so I received mine last. The first lady who served me was cheerful and friendly with other customers, but not with me. She was rude, unpleasant, and grumpy.

She handed me the bag with my order. Knowing that large orders might be incomplete, I wasn't surprised to find that items were missing: a dessert, a hot snack, and drinks. When I tried to ask for the missing items, Lady #1 ignored me. Eventually, Lady #2 appeared and rudely asked, "What?!" Finally, the third lady listened to me and politely said she would bring the missing items.

Lady #1 brought the snack and placed the dessert at the other end of the counter. She put the cups of drinks near my order bag.

I was alone and had four cups of drinks and a very large bag with only two hands. I wanted to ask for a special cardboard holder for the drinks but was ignored again. After being ignored once more, I raised my voice to ask for something to carry the drinks, as I only had two hands. "I'll get it," she responded very rudely.

I had to retrieve the dessert myself from the other end of the counter. The whole transaction, including the incomplete order and the inappropriate behavior of the two ladies, took 18 minutes.

I want to emphasize that I was the ONLY customer inside the restaurant, and there were only two cars in the drive-thru, so it wasn't a particularly busy time.

I am not disappointed by the incomplete order or the waiting time but rather disgusted by the service provided by the two ladies. I also felt clearly discriminated against by Lady #1, who showed obvious...

The restaurant was very clean and the lavatory was tidy with a refreshing atmosphere. The customer service was polite. Our order was cooked with pride to perfection, the temperature of our burgers & fries was on point, fresh vegetables were cut up with a passionate technique, delicious flavouring ingredients and the unique texture of each devouring bite just sets off my tastes buds to another level so I had to share this with y’all !! Go to HUNGRY JACKS on CANTERBURY ROAD in BANKSTOWN and take your family & friends & collages with you to enjoy a feed and don’t forget to write up a review and share to your loved ones!! Last but not the least The Store Manager operating The Bankstown Hungry Jacks during lunch rush on Saturday the 19th of April, 2025 between 12pm-1pm conducted himself in a very professional manner, as busy as it was he was very polite and patient and spoke in a calming voice and kept the customers happy and he also made sure that any sense of chaos to arise he will speak to his staff with respect that they all keep their composure, follow procedure and complete the tasks at hand and one by one our names are called items collected and we all exit and I’ve been to a lot of fast foods restaurants and Managers are either angry at customers or mean to staff or both & rude but not like this guy, This Store Manager is one in a million, billion, trillion and he deserves a promotion/award/reward/pay rise !! We appreciate you Mr. Manager....

The worst hungryjacks I have ever been to. I was at the store on 21/01 Sunday at night. The girl who was taking the orders had 0 sense of customer service. No greetings and no response to questions. Looks like she was making a favour on us by working. I have also worked in customer service and that’s not how you work. I asked her if you have spicy sauce and she said no. I then asked other girl and she brought me spicy sauce from the back. I asked that order girl again (no one had name badges) that you told me you don’t have spicy sauce. She ignored me first and upon asking again she said in attitude that we don’t have spicy sauce at the front but we may have at the back so I asked you should have checked prior saying no and she didn’t say anything. I was like I am asking you something and she started chatting to other girl. Horrible service experience. The owner can check the camera that how all the customers were frustrated coz the girls were giving most of the orders wrong.

Never ever going to this restaurant again! Now I see why this restaurant...