Hungry Jack's Burgers Mona Vale — Restaurant in Sydney

Considering it's just Hungry Jack's, I never thought I'd have to write up a review.

On Saturday, I was at the ordering box and was told to wait by some boy/kid(unknown reason as it wasn't busy). Same boy comes back and asks "have you ordered?". I say no, I was told to wait and his attitude tells me he wants to quit or doesn't want to work a day in his life but he's been forced to by the couple who adopted him.

fast forward and the boy reaches out(blonde, looks like an old 15yo) with the pay machine and I tap it. I ask for the receipt(he didn't ask) and immediately, without looking points to the next window and says I can pick it up from there.

I reach the next window and the girl who was supposed to give me my food reaches out with the pay machine and I tell her I already paid and she says that this is the fifth time the boy hasn't done his job properly.

It wasn't until the next day when I checked my account, I realised that the boy DID put something through but it wasn't the same order. So I paid twice.

Also waited quite a while for the food while other cars were driving off and it was cold by the time it got to us.

Whoever this boy/kid is, should be spoken to about his attitude. The real world is going to slap him in his face if he doesn't fix it.

1 star just cos I have to give...

I came for a small feed around 8:30pm on Sunday, not expecting much. Instead, I was met with impressive customer service, being served by incredibly friendly and warm staff members.

They were most kind and pleasant & professional, especially through things like their gestures, tone and approachability. I feel the simple things matter the most, whilst they didn't do anything grand or groundbreaking, they were consistently open and kind and had a smile on all of their faces.

Th place was so clean and neat, it looked like staff truly took pride in their workplace. For a fast food joint, it appeared extremely 'professional', very clean, laid out well, lit well without being glary and with adequate seating.

Food sure came fast and was tasty. Being modern day fast food, it wasn't cheap and value wasn't quite there. But you're paying for speed & convenience. And that certainly was there.

For such a simple, thoughtless and seemingly menial process of going to Hungry Jacks on a drive back from Palm Beach, I was instead met with a simple but meaningful experience from this store.

All staff and managers should be so proud of themselves.

My experience at Hungry Jacks Mona Vale was truly...

The staff were quite rude & initially uncooperative! My work team called into this site in our work vehicle; which did not fit under the drive through ordering route!! As a result, my colleague & I went to the front door & rang the bell. No staff member of the store came to help & take our order. So we walked around to the drive-through window. We were told, in an abrupt tone that we must drive our car through their "Drive Through". As the Greater Sydney CoVid19 lockdown was in force - the young male took no notice of the fact that our work vehicle was too high to fit under the limited height restriction of the Drive Through! We were told, curtly & abruptly, to "use the app then " to make your order; refusing to take our order manually!! Inquiries about where to find the relevant app to download were sneeringly ignored!!!!

Meanwhile, the queue waiting to order became abusive.

After about 20 minutes of being sneeringly ignored, a supervisor or duty manager arrived at the window. When our situation was explained, he directed us back to the front doors. He came out & took our orders whilst attempting to make profuse apologies for our treatment. 5 minutes later we got our food! The taste...