KFC Rockdale — Restaurant in Sydney

Very disappointed! I mean extremely disappointed! After mucking up my order several times (forgetting to add chips then forgetting drink and after that forgetting potato and gravy! and then after I asked 3 times... and I mean on 3 occasions requested spoons and wipes etc she also forgot that!) I said after all that I was glad we were eating there because if arrived home to find all that missing.... well... Sat with family to eat this mega meal and to tell the complete truth it was disgusting! Of the 3 large chips 2 were like warm... yes 1x was hot and tasted ok... The large potato gravy was thrown... The potato was dry and the gravy (I have no idea what it was) it was awful! the only good thing (which I must confess is why I gave 2 stars) was the chicken (Thank the gods) it was absolutely delicious as was the bottle of drink! The thing that really annoyed me was their attitude... they really didn't care... I guess employing young kids who have no customers service skills on the cheap is the go these days... However if I ever feel like KFC anytime soon again I will most definitely stear clear of this one and try somewhere else!

19th June 2019 Edit Review Update ok...I have returned a couple of times now and have to say WHAT HAS HAPPENED WITH THIS STORE??? funny...the first time they still forgot to add an item on my takeaway (potato gravy) but hells bells what a difference! everything was so awesomelicious that I almost fell over in shock! then with a feeling of reluctance returning again yesterday only to find that everything was again so good I ended up smiling like the Cheshire Cat from ear to ear! I did notice different staff (some were same) so maybe this has something to do with it...but seriously well done to everyone there! I will venture back again and see if they are still as good as the last couple of times...I really hope they are because the next closest is the one at St Peters on Princess Hwy and I have refused to go there from almost 3 years ago! but that's another story! in the meantime I have increased from a 1 star to 4 star and will review again after a couple more visits (oooow the pressure lol) anyways...if you have experienced the same problems as myself in the past give them a go now...like me you maybe be...

This appears to be a very badly managed store! Firstly it's listed as Drive Thru & Delivery only on its internet listing, which is wrong, I walked in. It was not very busy, one person left as I entered. I followed covid check in, was wearing a mask, no one asked me to prove my vaccine status? Three young staff were on the counters, one with no mask, one with a mask down below her nose, one wearing it properly. I went to the one wearing the mask correctly. I ordered some wicked wings, he had trouble using the terminal, and the other two staff came over to help him? I asked about an Ad that flashed up on the counter display about chips, none of the three seemed to be able to help me, so I gave up on the "up sell" in regard to the chips. While arranging my wings two of the staff joked and played around in front of me, one dropping the full box of food onto the ground, as I was standing and watching they had to arrange a new order for me, I got the feeling if I was not watching they would have just given me the dropped order. No apology etc. was given, the new order was just thrown, and I mean THROWN onto the counter in front of me! I thought about asking to speak to the manager, and then thought no it will probably just get ignored, this feedback is a better way to highlight the rubbish customer service! During lockdown etc we got used to food deliveries, if these staff want to act so unprofessionally they will just push people to only use deliveries, and thus drive themselves right out of a job! Should be...

This is my local kfc as I only live minutes away from the store. Had a long chaplenging day at work today, plus it was cold and raining tonight, so I decided to get it delivered as they were doing a free delivery promotion via the app.

I left an instruction to press the bell and leave it. App shows "estimated delivery time to be 6.41pm. It was already 20 minutes past the "expected delivery time", and no one has rang the bell. I checked the app said it was already delivered, went outside to check, nothing..

Called KFC, and they keep on trying to say it's on it's way. I told them I only live minutes away, and even walking would take about 10 minutes. Spoke to manager, she said she'll call me back to see what's wrong

No call back after waiting for 20 minutes so I called them again. Now manager is saying order is actually not yet delivered as they have no rider available to complete the delivery, asked me to wait for a bit more. I said I've already waited more than 1 hour at this point, and she said there's nothing they can do.

Order was put in at around 6.15pm for a 6.41pm delivery. So it's now more than 1 hour overdue. As I'm writing this, I'm wondering, if the order is ready but they can't send it out, will I now actually receive a cold order that has been sitting on the counter for more than an hour when the food is finally delivered? How much longer to wait?

KFC, please do not offer service that you can't actually...