Kismet Grounds — Restaurant in Sydney

HONEST REVIEW TIME. I would give this place no stars if I could. Firstly I came here 2 weeks ago with my wife. We had a booking, seen about 6 tables free and yet it took 15 mins to get onto a table. Staff were hanging out on their phones even though there was a line waiting to get served. We had to approach staff to tell them we needed a table. We eventually sat down and had to ask someone about 5 mins later to bring us a menu. We spent another 15 mins waiting for a waiter to come and take our order, again we had to get up and find someone to order. While we were ordering, the waitress could not answer any question we had about anything we had asked as though it was her first time being there. It’s like we had to spell the order out for her to get it down. 5 minutes after we had made the order she had decided to finally tell us it’ll be a 45 min wait so we left. I thought you know what I’ll give them another chance, it looks like a beautiful place I’ll come again with my brother. But you know what, looks can be deciding. Fast forward to today. I came in for a feed with my brother. There was a big line and empty tables outside, nothings changed they’re still slow. It took another 5 mins for someone to bring us their menu. We ordered coffees immediately because it was a cold day and asked for them straight away. After ordering our food, it took them about half an hour to 40 mins for the food to come. Not only did the food come late, they didn’t even get our orders right. In the menu they said sour dough bread and Turkish bread but they brought whole meal and white bread toasted. The smashed avo was tasteless and I made it a lot better on my first attempt. They were still missing a lot of food. Mind you at this point we still hadn’t gotten our coffees. After asking them where the rest of our food is and telling them we have 2 missing hash browns and 2 coffees we ordered 40 mins ago they brought us the wrong coffees. My latte tasted like normal milk and my brothers mocha order was apparently a macchiato. The waiter then brings me 1 hash brown when we had 2 missing. Then we had to remind them for the 3rd time about the mocha, at this point the waiter asked if we still even want it. What kind of service is this. We’re not here to f#ck spiders we want our food and coffee. To top it all off, they gave my brother his coffee which was still not a mocha and the food tasted bland. This place has so much potential but the owner needs to seriously reconsider his staff. There’s no organisation, clearly no waiter has been trained to do their job. No business structure and the nicest thing we had on the menu was the hash browns. Would not recommend...

Used to visit here occasionally but service and quality has dropped so bad. Recently went and had the wrong food and wrong drink served to me 3 times each time more poorly made than the other. Each time I tried to call on a server they just ignored and served food and drink to people who’ve come after me. Even when I tried to leave they’d walk over to others and charge them at their table but when I stopped someone to ask to pay so that I could finally leave they just said “go to the counter”. Generally I’m not too fussy on little issues but in this instance it just didn’t end. Even when I approached the counter to pay the staff didn’t even speak to me instead they just waived an eftpos machine in front of me with an amount 2x what I owe. I corrected her on what table I was at, what I had and that I was paying cash. Her response was just “oh you didn’t tell me” whilst wobbling her head. Perhaps if you had asked before assuming I might’ve told you. Store isn’t kept clean, tables are wiped poorly with residue left behind, cups and cutlery aren’t wiped after washing, chairs still had crumbs from customer before me, tables and chairs are worn and shake. Goes to show why people prefer the eastern suburbs cafes over the western suburbs. Because in the western suburbs you get the full Indian/Bangladesh experience...

came here last Saturday afternoon with my gf, had my order taken by a waitress and spent 30-40 minutes seeing at least 4 other customers come and go after us. It wasn’t until I lost my patience and called over a nearby waitress to ask what the hold up was. 5 minutes later, a lady who I presumed to be the manager or owner came and told us that “the docket had been lost” and the kitchen never received our order and that our food will be ready in another 5-10 minutes.

Now while I understand that mistakes happen, I am mostly dissatisfied by the waitress who walked past us multiple times and didn’t once think “hmm, this table hasn't even been given their drinks and it’s been 30-40 minutes. Something must be wrong.” Then, to add insult to injury, I was offered NO form of compensation for the 30-40 minutes of my ONLY day off and time to spend with my gf, which was completely wasted. All I received was an insincere “sorry for the wait on your food” upon check out. This is a prime example of atrocious customer service and lack of empathy for a customer paying $91. At the very least I expected to have the price of the drinks waived. Never coming...