McDonald's Kingsford — Restaurant in Sydney

Here is the inspiring tale of an iced mocha from McDonald’s Kingsford, who came to terms with its misfortune after a lifelong battle with coffee-deficiency. Mr. Mocha was born in said store deprived of coffee and was sold as a regular mocha, it was then brought back to the store kicking and screaming by its coldblooded purchaser who lacks the big heart to tolerate mochas born with a defect. Mr. Mocha felt hopeful when the friendly staff member at the store offered to cure its coffee deficiency with an extra shot of espresso (technically you can’t call it ‘extra’ if there wasn’t any in the first place but let’s not be bogged down by terminology). “And someday, I’m gonna be a real mocha!” It thought. However, much to the dismay of Mr. Mocha, the ‘extra shot’ didn’t make it a real mocha, instead it turned it into ‘a diluted Milo’ as the cold-blooded purchaser called it. Devastated by its grim prospect, Mr. Mocha was brought back to the store for a second time. Its ‘real mocha dream’ shattered when the staff members refused to acknowledge its predicament by stating that this is what a McDonald’s Kingsford Mocha supposed to taste like, and that there’s nothing they can do to make it better. ‘Are you sure?’ The cold-blooded purchaser asked. ‘Yes.’ The friendly staff replied. ‘No!’ The coffee-deficient Mocha screamed, its oat milk heart broken into pieces. While Mr. Mocha always thought of itself as an optimistic beverage, this news was a hard one to swallow. Just as Mr. Mocha was about to be subsumed by its despair, it felt a warm hand wrapping around it, it was the cold-blooded purchaser, who had no choice but to accept the exotic definition of ‘mocha’ by McDonald’s Kingsford. As it’s being rapidly slurped down by the cold-blooded purchaser, Mr. Mocha thought: “Maybe I don’t need to be a mocha, maybe I was meant to be a diluted Milo. I’m not going to let others decide what I should or shouldn’t be. Even if I can’t bring joy and satisfaction like a real mocha, I can still bring mediocre sweetness to the taste buds of my purchaser, and that’s enough accomplishment for this life. See? I am loved just the way I am.” So there you have it, the success story of an ordinary mocha who found inner peace against all odds. May this story be a solace to all the mochas out there in the world, may they be blessed with coffee, or the comforting thought that as society becomes more accepting, they will find the love they seek. While the path to progress in society is almost always long and difficult, we should be hopeful that someday the charming phrase “one soy mocha, hold the coffee” will be uttered by coffee drinkers all...

7/07/25 Blatantly lied to as the Filet'O'Fish Buns are NOT steamed anymore at this location + the fries were raw

I have been going to Maccas since 1990 and to this particular drive-thru for around 25yrs.

Now 2 changes to Maccas are not the fault of this one: (1) The prices are a lot higher (2) The Filet'O'Fish burger is smaller. Not only is the bun smaller, but the fish used to sit outside of it; now it's a smaller bun and the fish is well within + they give you less cheese. This change started around 1-2yrs ago now at all McDonald's (though they publicly deny it). Shrinkflation baby!

That said, I assume (A) to save costs eg upkeep of the specialised steamer and (B) to save the 15 or so seconds in the steamer, a lot of Maccas locations-esp at airports and Drive-Thrus-now just toast the fish burger like all of their others. It's a massive change after 3+ decades of having a soft bun to go to this awful hard tasteless thing.

So...I usually make a 'special order' and ask for the bun to be steamed. The last couple of x here they've done it, however today, I made the order, asked for confirmation it was steamed at the pick-up window and proceeded to park....NOT steamed! So, I left the car, went inside and asked at the counter for a new one and for it to be steamed. 30sec later the girl comes back saying "It's as steamed as it can be". I then asked to speak to the Manager, who then proceeded to blatantly lie to my face, saying that the "buns come in already steamed" (again, they'resupposed to haveca special steamer in every store); I then heard him asking for another Filet'O'Fish (no mention of streaming). He then hands me the burger with a wry smile on his face...NOT steamed!

To top it all off, the fries at Kingsford Drive-Thru have been terrible, usually soggy and/or burnt. They used to be excellent here, crisp, well cooked, well seasoned, but for some reason it changed around 2-3 years ago. Usually I ask for them to be made "fresh to order" but didn't today and what did I receive?...the now expected soggy overcooked fries, but with the addition of RAW and undercooked fries! After the whole Filet'O'Fish ordeal I wasn't going back inside, so I ended up throwing it away...the first time in over 35years of eating McDonald's that I've ever had to do that.

Terrible and inedible/uncooked food, extorniate prices, bad customer service filled with lies about their steaming process, as well as the sad realisation that it has come to this, when for so many years this particular Maccas truly was...

I recently had the pleasure of visiting the Kingsford McDonald's, and I couldn't be more thrilled to share my wonderful experience with one exceptional staff member in particular, Kimi Rivera. Her exceptional skills in serving truly made my visit memorable and enjoyable.

From the moment I stepped in, Kimi's warm and welcoming demeanour stood out. Her genuine smile and friendly greeting instantly put me at ease, creating a positive atmosphere that made the entire dining experience feel special. Her dedication to customer service is truly commendable; she takes the time to listen to each customer's order, ensuring accuracy and understanding special requests.

What truly sets Kimi apart is her efficiency and attention to detail. Despite the bustling environment, she managed to handle each order with finesse, making sure that not only were the orders correct, but they were also delivered promptly. Her multitasking skills were impressive, as she seamlessly juggled multiple tasks while still making every customer feel valued and attended to.

But it's not just about efficiency—Kimi adds a personal touch to her service. She remembers returning customers and their preferences, creating a sense of familiarity that makes you feel like a regular. Her ability to connect with customers on a personal level while maintaining a professional demeanour is truly a skill to be admired.

It's evident that Kimi takes pride in her work and is genuinely passionate about providing an exceptional dining experience. Her dedication to her role reflects positively on the Kingsford McDonald's as a whole. I left the restaurant not only satisfied with my meal but also with a sense of appreciation for the outstanding service I received from Kimi Rivera.

In a world where exceptional customer service can make all the difference, Kimi shines as a true asset to the Kingsford McDonald's team. Her commitment to excellence, personable approach, and outstanding serving skills are truly commendable. If you're looking for a memorable dining experience, I highly recommend paying a visit to Kingsford McDonald's and having the pleasure of being served by the wonderful...