McDonald's Narellan Town Centre II — Restaurant in Sydney

I attempted to order the new McGriddles via the app, making sure to place the order well before the 10:30am breakfast cutoff. My plan was to ensure the order was submitted in time so it would be ready once I arrived at the restaurant.

Unfortunately, around 15 minutes later—after I had arrived at the restaurant and even saw my order number appear—the app cancelled my order and prompted me to check its content. This was incredibly frustrating, especially as a customer who understands how the system works and took the necessary steps to avoid issues.

That said, I want to make it clear this wasn’t the fault of the restaurant staff. In fact, I spoke to a staff member I believe to be the manager, Kylie, who was kind enough to apologise, even though the issue was clearly out of her control.

After placing a new order for pancakes for my daughter, Kylie went out of her way to approach me again and made it possible for us to try the McGriddles despite the earlier app issue. It was a standout moment of customer service—especially considering how busy and seemingly understaffed the store was at the time.

Thanks to Kylie’s effort, we got to try the McGriddles and… safe to say we’ll definitely be buying them again!

Big thanks to Kylie and the team at McDonald’s Narellan Shopping Centre. Really appreciate the help...

Ridiculous, extremely rude workers. One manager left our food sitting in the window in DT as we drive up and she left, Had to physically reach out and grab our food off the window and as we drive off the Manager came back to the window and yelled out “yea have a nice day haha” how rude. Another time I ordered 2 Lrg sundaes with extra topping and as we pulled up to the end window they gave us no extra topping at all, asked for more and got an eye roll from the worker. Then tried to hand us a sundae that clearly had hardly any chocolate as it looked like the syrup had ran out so I was told to park around the corner, I had 2 workers come out and say “if you want extra topping you will have to come in to pay, because you didn’t ask for any”. After that sundaes came out and one was chocolate one was strawberry?? I asked for chocolate. Over all just horrible people that do not care and always get...

Please be aware that customers can hear your staff making a mockery of modified orders, it is extremely disrespectful for your staff to speak on customers orders, a worker making burgers was complaining about having to make a paid order- do not have staff that don’t understand what their work expectations are. Teach staff the expectations when working in a public place to be respectful towards everyone as their job is not to discuss an order for a disabled person- their job is to simply make it. Absolutely disgusting To whoever was on shift at this current time...