Discriminatory and Unwelcoming!!!!

I am deeply disappointed by the discriminatory behaviour I witnessed at ‘The Lobby cafe’ by “the boss“, Maria. We came to the cafe with a group of my students with Autism. My colleagues, students and I were treated with utter disregard and intolerance during our recent visit.

Upon entering the cafe, we immediately were met with stares and disapproving glances while some of our students were stimming.

We ordered over $45 worth of food and coffees that we waited far too long for. Then were told to “make sure you all push the chairs back under the tables and clean up for yourselves before you leave” in a very rude manner. She went on to ask “why would you come here?”. Maria was so horrible to us and I don’t understand why. Many other things were said about my students and our presence which I was applaud by. Her intolerance for neurodivergence was insulting.

We were the only customers and yet the atmosphere was unwelcoming and tense, making us feel like unwelcome customers.

This kind of attitude towards individuals with autism is not only hurtful but completely unacceptable in any establishment that claims to be inclusive and community-oriented.

I urge Maria to educate herself on customer service etiquette and learn how to interact with and accommodate individuals with disabilities. Every person deserves to feel safe and respected when dining out in the community, regardless of their abilities.

Our school will not be returning to the cafe and will actively discourage others from patronising in an establishment that fails to uphold basic principles of respect and inclusivity.