Oporto - Dural — Restaurant in Sydney

Placed the order online, per the app, the cook time was 5 mins, was given an estimated pickup time of 8:25pm. Got there at 8:30pm and checked the status, was told the order was not ready. Made to wait another 8 minutes. This is not the first time this happened at this outlet.

Commented to the staff that no point in giving an estimated time if it can’t be met. The staff replied, do you want a refund. Seriously, I mean some customer service :) I think the staff can definitely benefit from some training.

Came home and checked the order, the chicken in bondi bowl was raw, and there was no dressing. The whole thing went into the dustbin. The extra sauces ordered were missing too. May be I should have taken staff’s advice and taken a refund.

Usually extra wait, uncooked food and missing items are ignored if the staff is courteous.

Overall a very poor experience (way more than usual as I am not a first time visitor of this outlet). The experience was bad enough to...

Worst Oportos In the area. Food standards are really low. For a long time now everytime I get food from there my chips are ALWAYS undercooked almost raw. Numerous times I have asked for my chips to be extra cooked and doesn’t happen. Today I called the store before placing my order to ask them to extra cook them as I couldn’t put it as a comment on DoorDash as they’re always under cooked. The person who answered the phone said yes and took down my details. Got my order and AGAIN disappointment my chips were undercooked. Both Bondi burgers were falling apart. I understand people get busy but we are PAYING for this food. We deserve to have our food cooked properly. If this happened once or twice I’d let it slide but when this happens every single time you go in and order or order online then it’s a bit ridiculous. Maybe set the timers longer for your chips to cook! I will never go back nor would I recommend this place to...

I placed an order through Uber eat and there was an item was missing. Upon calling the shop the way they speak to me was not appropriate at all. They agreed that they made a mistake but the way it was handled by the store person was an example of poor customer service. He was very rude over the phone. We paid already for the missing item and also paid for the entire food order delivery. It was quite bad of a such a loved food chain employee behaving in such a manner. It was shocking and disappointing to have been treated this way. I believe this is not the way Oporto practicing their business and the employee does have a lack of basic sense and kindness. I refuse to tolerate this “no time and no patience in dealing with such petty things as I have all students working and don’t have...