Phusa — Restaurant in Sydney

if there was an option to give zero stars I would give zero stars. The service I received tonight was absolutely disgusting we were served by a man who doesn’t even work there who had dirt all over his legs and clothes and shoes and repeatedly walked into the kitchen with these dirty clothes. he got our oder wrong twice we had to wait 45 minutes when they said that it would be out in 10. when we asked how much longer we would have to wait they were rude and told us that they hadnt even started cooking yet. then the guy that served us the one with the dirty clothes started being rude and aggressive towards us because we kept on asking how much longer we have to wait and that we were in a rush, then he stated that he didn’t even work there and that he was just a paying customer and tried to pick a fight with an elderly lady that was apart of our party. then when we got home we realised that 2 meals were missing from our order. we are absolutely disgusted by their...

Food was alright. We had the Vietnamese pancake, the fresh spring rolls, the Seafood fried rice - basic Vietnamese fare with a touch of Chinese influence. This place was a Chinese restaurant for such a long time that the hangover effect is still quite apparent. A new look and new style of cuisine go some way to refreshing the feel, but change is always slow. I note customer service was fair to lax. Service is the core of any successful business and sharing a smile never killed anyone. Without good service there are no customers and without customers there is no business. A word to the wise. Also the menu was too long - a whole book - where a single laminated page, front and back would be enough. No WiFi. Room for improvement. Basic fare, reasonable prices, go here for average, working day food with few surprises and...

Had dinner here the other night and it was ok. We ordered a special pho, dry clear noodles w. crispy chicken, iced lemon tea and a jackfruit shake. Service was quite slow and took about 25 mins to serve up food, even though we were the only dine in customers. The dry clear noodles with crispy chicken was good, there was a nice garlicky pepper sauce on the clear noodles and the chicken was deep fried nicely. The pho's broth was also good, the flavour was more on the aniseed, herbal side. The ice lemon tea came out room temperature and the jackfruit shake was quite watery and had a bad grainy texture towards the end. The restaurant is also west facing so during sunset try not to sit facing the entrance unless you're prepared with sunglasses.

Overall it was an...