We love Spears, go there regularly ( or as often as the budget allows ) and would recommend it to anyone. The food is exceptional, always consistent, fresh and clean. Thoroughly enjoyable and that's coming from someone who looooooves food !!!
We get the eggs benedict with bacon and it's bloody yum, top shelf - next level !!! Southern fried Chicken burger, whilst a big one, is delicious too, almost enough for 2 people to share. Loaded fries, great ! Bacon & egg rolls, great !! Hash browns, I'm getting hungry now just thinking about it !!!
Their coffee is always great too, very consistent and nice and hot. They hire a number of young locals too which is fantastic. Their service is always good, we've rarely ever had an issue that I could remember, even when they're busy. Saying that though, and it may seem a little odd, but they seem to be quicker with food coming out when they're busy then when they're quiet - a bit strange but something we've noticed once or twice. Nothing to complain about though as it's still great service. Very friendly young staff there with one young lady in particular.
If we really had to knit pick on area for improvement would be sometimes the coffee comes out far too soon for the food so by the time your food arrives, half your coffee is gone. And if you order more than 2 drinks, they can come out to you spaced a little too far apart. One person is getting their drink as the other person(s) has got half way through theirs. Again, this has happened a few times but something worth noting ( hence the 3 stars on service but that's the only reason ).
Great "little kids" playground right next to the outdoor eatery area so you can keep an eye on the kids while gorging yourself senseless on that eggs benedict !!! Other than that, great little café and one we will continue to frequent. Right, I'm out of here - I'm headin' down there for...
Read moreHad a delicious toasted sandwich today, sadly the coffee I ordered with my toasted sandwich never turned up. When I went to pay the bill - I pointed out I didn’t receive the coffee so I should not be charged for it, but the cashier had already rung the charge up. The manager offered to give me the coffee as takeaway, but no acknowledgment or “sorry “ was offered, I just had to repeat I did not want the coffee as takeaway. Then the manager, who did seem a bit annoyed had to help the cashier void the charge. Things happen in hospitality and I don’t think that some form of acknowledgment of an issue is an unreasonable expectation on my part. So many staff were working, very few customers eating in. Really disappointed that with such a large amount of coffee shops in Richmond, I chose this coffee shop and was made to feel so uncomfortable, for not wanting to pay for a takeaway coffee that I had expected to enjoy with a toasted sandwich as an...
Read moreThe customer service at this cafe is appalling. I asked if they were open at 4:20pm (google says open until 5pm) and the lady said they were closed. I then went to get coffee from another cafe, and as I was walking back past I noticed that another customer had coffees and was paying for them. I mentioned to the worker that she said they were closed before and all I was after was coffee and she goes "oh sorry". I just don't understand how hard it is to explain that you're only open for coffee or just ask what a customer is after. They simply didn't deserve my business and the way this matter was handled is appalling from someone who I later found out is their manager. I received better customer service from a gentleman on the phone when I called up and he apologised about...
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