We have been to St George Motor Boat Club many times as members, and have introduced many other new members to the club. We've always enjoyed great food, pleasant staff, and the wonderful balcony for a sunset dinner on warmer days. We were extremely dissapointed with our recent experience and were approached by many other people whilst we were there who expressed the same dissapointment and somewhat shock about their expriences that night. Granted it was fairly close to Christmas and it was busy, but it started with the receptionist (or whatever the role is called) who was possibly way out of her depths to deal with the number of people coming in and was downright rude and insulting to our group. My friends arrived 10 minutes after and overheard her complaining about guests over the phone (can assume to a manager), and repeatedly being rude to others as they arrived. We were told this by people waiting in the queue to order their food. Another friend had to wait at the end to be picked up and heard the same lady being rude to other guests and was quite shocked about her behaviour. We also got told we had to move immediately on the balcony because they were now closing that section, without any warning, even though we had ordered food and the area we were being moved to was quite full. Another guest was particuarly upset becasue she had elderly guests joining her shortly who would have no option but to sit on the stools which they couldn't. In the end other guests unrelated to any of us saw this and all and expressed a) how unimpressed they were and b) how poorly this was handled by the staff involved, and ended up moving to make room on the chairs for this group. It was very kind and fortunate that they did, but the motor boat club staff did absolutely nothing to assist this. A guest then got told off by a manager for their behaviour who had done absolutely nothing wrong and did not deserve this treatment. I also note that the air conditioning was not working that day and it was a high 30 degree day so unpleasant for those indoors. I hope that this was a one off and that we will not see a re-occurence of the events of that day. For what is normally a wonderful venue, you really have to wonder what on earth happened but perhaps the club needs to look at some of the staffing issues (perhaps not enough receptionists for a busy period and that if they are going into meltdown that someone else replace them to avoid a disgruntled receptionist being front of house), and providing prior warning if the balcony is to close early..