Subway® Restaurant — Restaurant in Sydney

Me and my boyfriend go here often and most of the time it's exactly what I ask from a fast food place. Working in the service industry myself I wouldn't say I expect much: relatively quick and competent service. However I would say I just had the worst customer service I have EVER experienced ANYWHERE at this place.

This was Monday (16th, around 8:40pm). It wasn't intentional to arrive that late, but they advertise being open til 9 and if she wasn't able to serve us we still would have accepted that.

We waited several minutes for anyone to even show themselves. Despite the wait, I immediately smiled at the server. She gave (what I can only describe as) a death glare to both me and my boyfriend. Her tone was angry when she asked what we wanted and she was so hurried that when she constructed our order incorrectly we didn't have time to correct her before she had put it on the sandwich (after that we didn't want to complain because those ingredients would need to be thrown out). She demanded we pay before we were supposed to, which meant when I tried to add certain ingredients onto my sandwich I was told I wasn't allowed to because I had already paid and that would cost extra.

The looks she gave us, the way she spoke to us, the incorrect/incomplete orders, the several minute wait ... other than the fact that she was hygienic, I genuinely don't think there could have been anything worse in her customer service skills. It seemed as though she was personally angry with us.

I understand she may have been having a rough day. I understand we arrived 15-20 minutes before closing. But if that was such a problem, we should have been refused service, not treated the way we were. It...

The weekend staff are unfamiliar with the menu and, with the door open, the shop was full of flies. We asked for a kid's meal, which consists of a small sub, drink and cookie. The staff didn't understand what it was (despite it being displayed on the glass food enclosure), and insisted that we needed to buy a 6" sub.

Not wanting to make a big deal, we accepted her request, and asked for 'a little' mayo on the sub. She nodded and proceeded to put three large squirts on the sandwich.

The bugs. I realise that the owners want to keep the door open, so passers-by don't think the place is closed, but doing so allows many flies and other insects into the store. There was even a dragonfly, which was sitting on a cookie inside the display case. Of course, once the flies are inside, there's no way to keep them off the food. While I do love nature, I'd prefer to keep insects off of my food, whenever possible.

To sum it up: staff should be familiar with the menu, or at least listen to the customers who are repeatedly asking for a particular item. Staff should also listen to customers' responses (I'm seeing a trend here) and the door should be kept closed as much...

The lady working at 7:25PM Tuesday the 1st of October displayed the worst customer service I have ever seen in any Takeaway, Retail Store, Restaurant Cafe ever. Walked into the store and there were no other customers around, no acknowledgement of entering and walked straight passed us into the back office without saying anything. Once she came back onto the shop floor proceeded to ask "What do you want' started going through and then said Meat, cheese whilst slamming the food onto the sub. Once she added the cheese she stopped making and without any eye contact yelled "next" my partner who was the next person left the store because of the attitude and did not order anything. I proceeded to finish the order however have thrown away the sub and will never visit that store again unless this is addressed. Reading the various other reviews this looks to be a common trend potentially with this employee and nothing seems to be done by either Subway Corporate of the Franchisee to resolve. Unbelievably poor from all accounts and will no longer...