The Australian Hotel & Brewery — Restaurant in Sydney

PRE WARNING TO ALL!!! DON'T EVER ORGANISE AN EVENT AT THIS PLACE!!! I ORGANISED AN 18TH BIRTHDAY FOR MY SISTER FOR FRIDAY THE 5TH SEPTEMBER ORGANISED WEEKS PRIOR TO THE EVENT WITH LOTS OF EMAILS I PRE BOOKED A BOOTH AND ORDERED 2 BOTTLES OF CHAMPAYNE OF ARRIVAL HIRED A PARTY BUS SO EVERYONE TRAVELLED SAFE TO AND FROM THE PREMISES AS IT WAS A FAMILY GATHERING IT WAS NOT JUST A BUNCH OF 18YR OLDS WE HAD A VARIETY OF AGES ATTENDING THE EVENING ALCOHOL WAS BEING MONITORED ON THE EVENING AS I THE ORGANISER WAS PAYING FOR DRINKS FOR ALL OF MY GUESTS I ENSURED WE DID NOT HAVE PRE DRINKS ON THE BUS AS I WAS MONITORING ALL ALCOHOL DURING THE EVENING THERE WAS ALOT OF EFFORT AND EXPENSE GONE INTO ORGANISING THE EVENING TO ARRIVE AT THE PREMISES TO BE TOLD WE WERE NOT GOING INTO THE CLUB ON THE EVENING... WE HADN'T EVEN REACHED THE LINE WE HAD ONLY JUST WALKED AROUND THE CORNER AND WERE APPROACHING THE LINE WHEN SECURITY APPROACHED US AND SAID YOU WON'T BE COMING IN HERE TONIGHT.. I PROCEEDED TO SAY WHAT DO YOU MEAN WE HAVE PRE ORGANISED TONIGHT IT IS MY SISTER'S 18TH I HAVE HIRED A BOOTH FOR THE EVENING CHAMPAYNE ON ARRIVAL, SECURITY THEN CUT ME OFF SAYING NOT MUCH I CAN DO ABOUT IT YOUR NOT COMING IN HERE! I SAID THATS FINE CAN I SPEAK TO MANAGEMENT AS I WOULD LIKE A REFUND F THATS THE CASE... SECURITY SAID HANG ON A SECOND I WILL SEE WHAT I CAN DO... I WAITED FORSECURITY TO RETURN TO INFORM ME MANAGEMENT WOULD NOT COME OUT TO SPEAK WITH ME.. I THEN PROCEEDED TO CALL THE PREMISES AND ASK FOR MY REFUND... WHEN THE LADY ANSWERED THE PHONE SHE INFORMED ME IT WAS TOO BUSY THERE THIS EVENING SHE WOULD HAVE TO DEAL WITH IT TOMORROW... I SAID TO HER THAT IS NOT RIGHT THIS IS MY SISTERS 18TH BIRTHDAY THAT IS MY MONEY FOR HER BIRTHDAY AND I'D LIKE THE REFUND TONIGHT I THEN ASKED TO SPEAK TO MANAGEMENT, I WAS PUT ON HOLD THEN HUNG UP ON!!! I THEN PROCEEDED TO GO TO SPEAK TO SECURITY TO ASK IF THEY COULD SORT MY REFUND WITH MANAGEMENT AND THERE WAS A MAN STANDING BEHIND THE SECURITY I NOTICED HE WAS LISTENING AND ASKED HIM WAS HE MANAGEMENT HE SAID YES, I ASKED HIM FOR MY REFUND HE WALKED IN THE CLUB TO GET MY REFUND WGILST HE WAS DOING THISI ASKED SECURITY WHAT WAS THE PROBLEM AND HE SAID OUR ATTIRE WAS NO DIFFERENT TO WHAT OTHERS HAD ON DURING THE EVENING.... DESCRIMINATION!!!! I SAID TO SECURITY SO IF WE GO HOME AND CHANGE ARE WE OK TO COME BACK AND HE SAID NO YOUR NOT GETTING IN HERE TONIGHT WERE TO BUSY!!! THAT WAS DUE TO AN EVENT THEY HAD RUNNING SO THEY NEED TO ENSURE THEY DIDN'T GO OVER CAPACITY ALTHOUGH WE WERE A LARGER GROUP I HAD PRE ARRANGED THIS FOR OVER A MONTH I HAVE EMAILS NOT ONE STATES WHAT ATTIRE IS TO BE WORN ON THE PREMISES AND EVEN WHEN I SPOKE TO THE LADY ON THE PHONE AND PAYED FOR THE CHAMPAYNE EARLIER THAT AFTERNOON SHE DIDN'T INFORM ME OF ANY PARTICULAR ATTIRE TO BE WORN AND AS SEEN ON YOUR FACEBOOK PHOTO'S WE HAD THE SAME ATTIRE ON AS IN YOUR PHOTO'S!!!!! WAS DEFINATELY NOT ACCEPTABLE ESPECIALLY WHEN I HAVE PRE HIRED THE VIP BOOTH WE SHOULD HAVE NOT BEEN TREATED LIKE THAT FOR NO REASON!!!!! NEVER AGAIN IN MY LIFE WILL I RETURN TO YOUR PREMISES AND I WILL BE SURE TO LET EVERYONE KNOW NOT TO BOOK AN EVENT AT YOUR PREMISES!!!! IF OUR ATTIRE WAS TRULY THE PROBLEM WE WOULD HAVE NEVER BEEN LET IN ANOTHER VENUE SIMILAR TO YOUR VENUE!!! DISCUSTED IN YOUR SERVICE, YOUR STAFF THERE WAS NO NEED TO BE RUDE AND HANG UP ON ME BECAUSE I ASKED FOR MY MONEY BACK!!! YOUR SECURITY FOR THEIR TREATMENT AND IN YOUR MANAGEMENT WHOM SHOULDN'T BE MANAGEMENT IF THEY CAN'T DEAL WITH A SITUATION THAT ARISES ON...

We were drawn out to the The Australian Hotel and Brewery for the BBQ Food fest 2017. Whilst here we sussed out the brewery, it is an expansive pub, originating from 6 brothers wanting to create Australian Craft beers. They set this up in Rouse Hill and it is thriving. The brewery has indoor and outdoor sections, sports bars, dining areas and function spaces. There’s plenty of room to eat and drink. With a massive range of beers on tap and plenty brewed in house, you won’t be short of a new beer to try.

A $10 paddle is the best way to find your favourite. Pick 5 beers and receive them on a tasting paddle and you’ll be set. We tried the Fire and Brimstone; smoked malts with old and new world hops as well as the Pilsner and Seishermanos; a maize and lemony light drink to clean your palate and perfect for an afternoon drink. It was a hot afternoon so we decided to mix it up with the fresh press apple cider - perfect for summer. Another interesting flavour was the Cranberry Sour - a Christmas exclusive! This blend of Berliner Weiss’s infused with fresh cranberries is awesome! We strongly encourage you to head into the brewery and try some for yourselves. You can also get takeaways and merchandise as well.

The BBQ festival was a great day out with entertainment and a range of vendors serving up smokey charred goodness. BBQ has always been a thing in Australia, but usually associated with grilling some sausages, different types of meat or to bang a couple of shrimp on the barby. However this fesival was more associated with the American style BBQ, cooked low and slow on the smoker. Serving up smoked brisket, pork belly, burnt ends, pulled pork and beef rib.

We sampled the BBQ a number of different crew; Bovine from around our neck of the woods always delivers, we now have some new favourites to add to the list including Black Bear BBQ. Black Bear was started by a couple of mates with a passion for BBQ and now have a joint out at Blacktown that caters to the masses. Another standout was Smokin Grill specialised BBQ food truck.

Milky Lane also had a food truck, if you see this truck around makr sure you get into their burgers. The Kevin Bacon was a tasty behemoth with double beef, double cheese, bacon and truffle. Tsuru food truck was also there. We finished with something sweet from Loaded Magnums, which as the name suggests is a Magnum ice cream loaded up with additional ice cream and a range of toppings.

The Australian Hotel and Brewery is a great venue, it was a hot day, so it was good the staff let us slip inside to enjoy our food. We loved the BBQ Food Festival and had a great time chowing down on some quality BBQ. We will definitely be keeping an eye out for BBQ...

New person at the door and the bar staff — absolutely lovely and very engaging. The rest of the experience, not so much.

We booked for an early dinner, not many people there. Placed and paid for our order and staff member came to the table about 5 minutes later to advise that they were out of one of the menu items and we needed to choose something else.

I noted that it was the beginning of the night and the start of the weekend, that it was pretty crappy that they’d already run out of stuff, to which the girl replied that they’d had a busy couple of nights and had run out — why the person who took our order didn’t know this is beyond me.

You’d expect a place that’s been around this long to plan better or at least restock what they have run out of to meet service expectations.

Our orders started to come out, the first burger was so poorly constructed that it was falling over and needed to be taken apart and reassembled. Patties were nice and thick but very dry, chips were lukewarm at best.

Schnitzel with garlic prawn “topping” came out with the topping in a bowl on the side (?!? perhaps they should explore what a topping actually is) , prawns seemed to be frozen prawns that had just been thrown into the garlic butter, the garlic butter was tasty but the prawns were completely flavourless and had that crappy rubbery texture that frozen prawns have. Also with lukewarm chips.

Bowl of chips that was ordered also came out lukewarm.

One of the burgers didn’t come out at all, so we went to ask about it and was met with a whole lot of arrogance and attitude by the kitchen person, who acted as though we were being unreasonable and a big inconvenience by asking for food we had paid for and not received. That burger also came out very poorly constructed and needing reassembly, despite having the skewer in it to keep it together (both burgers had come out with the skewers put through at an almost 45° angle, making them fall all over the place) but at least the chips were fresh and hot with this one.

Unfortunately this was strike 3 for us, we were giving this place one last go after a couple of similarly lacklustre experiences previously — after being our favourite pub for many years for our more special family gatherings, this place has really gone downhill since the recent ownership/management change and we will not...