The Fernery — Restaurant in Sydney

Short answer: venue is beautiful; service doesn't match.

Long answer: I booked a table for 18 guests, working with event manager, Neil to produce a canape menu for the evening. Email exchanges with Neil were fine leading up to the event. I was told the $45 pp would entitle each guest to 1.5 portions of food, suggesting our money would go far.

On the night, the amount of food provided was minimal - we were all left hungry. We would have been better off spending $20 each on a burger. The food was served on a separate table, like a buffet, for guests to go up to collect. No intimacy, very sterile.

We were disappointed to see that a table was set for 10, with disconnected bar stools set up nearby to 'cater' for our 18 guests. Why was this done for a dinner party of 18?

And to rub salt into the wound, I was pulled aside by another event manager on the night who scolded me for popping a single celebratory confetti popper. I was taken from my party for several minutes while told off, despite never receiving notice from their team this would not be allowed. If your team communicates poorly, why would the blame be placed on your customer?

Our group spent over $800 on food, and several hundred on alcohol. Each one of us was frustrated and upset by the experience, and will not likely return.

Sort out the attitudes of your management, and don't rip people off. Otherwise, you business won't...

Where do I start. Attended with a big group of 20 for a special birthday. Things went ok at the beginning, but went downhill when it came to meals. Firstly, entrees should be served first, then mains. The fact it all comes together and then things go cold is not good. Now onto mains. $52 for steak that was so tough that you could hardly eat it. Now yes ok they replaced it with something new, but for that price I mean come on you have to do better. Not to mention when we told the waiter his response was "oh well we've served quite a few today and other people liked it, maybe it was the sauce you didn't like"...... no it was the steak, please don't tell me what my issue was ok, I'm telling you. My dad's meal was forgotten and came way after the other meals, which we came to find out when we were leaving never got charged when I initially paid for all other food (not my fault btw, that's on you the venue), and as I am going to leave get approached to pay for the meal THEY FORGOT to charge me. I paid because I am an honest person, but to do that at the last moment as you're leaving is not good service. You should cop it since you made the monumental stuff up. I will never be attending this establishment again. Ended on a really sour note, very upset. Should have asked for my $5 membership back that I also came to find out I didn't need to purchase since i was already an RSL member...

We were shopping in Mosman around late lunch so I thought we’d try the Fernery. We were pleasantly surprised with how friendly the staff were towards us.

The food we ordered was very flavoursome and reasonably priced.

There was a very entertaining singer here on the Sunday we were here which was a bonus.

I’d come here again.

The only caveat is that the car park entry and exit process is fixed as the car park is operated by Secure Parking. When I tried to enter the car park I had issues with the process as you have tap your credit card which didn’t recognise my card. I then called the number listed and spoke to a representative who provided me with a PIN code. When I was leaving the club I entered the original pin and I received a charge for parking. I then remembered I had seen a sign which stated if you spend $10 or more you had free parking. Luckily I could reverse back and parked my car and went back to the front desk and was given a single access code which I entered at the gate which wasn’t recognised so I called Secure Parking again and had a very painful conversation with the representative not understanding the situation, after a long conversation about the code not working and there shouldn’t be a charge they eventually opened the gate without any further explanation. A terrible last memory of a...