My wife and I must have caught the staff on a really bad day yesterday! We ordered a meal with our drinks but then wifey decided 10 mins later she wanted something additional, so we got that added. 3/4 of an hour later, she got served but mine, which was just the cold platter, was dished up 10 mins later. On both occasions the waitress said she couldn't find us, which I find to be a somewhat bizarre statement to make, given we were just seated in the dining area! On one trip to the bar I waited behind a couple who ordered and left. Barman then left the bar to go elsewhere which left a younger guy, who was putting glasses away in the fridge. I waited for at least 3 mins before he looked up and asked if I was being served??!! We overheard at least 2 customers complain about how long their meals were taking and at least one was refunded her order. Enjoyed our meals that we had but I didn't highly rate the beers. Had 3 different ones and the English Strong Ale was my pick but having sampled numerous craft beers over the past two weeks in Tasmania, these were probably the weakest of the lot. As I said, we probably just got a bad day and I note that their Facebook page has an open apology for yesterday but for me it wasn't just about the length of time for food service....I wish then well for the future because obviously a lot of time, effort and money has been put into a great venture but just think their front end service just needs...
Read moreWell, this is an absolutely up and coming place. The owners have invested their heart and soul to totally modernising this place whole maintained the rustic charm of the buildings history. The distillery is fantastically laid out so on entry, you pass through the heart of the distillery. The beer choice is fantastic, and for the non-beer drinker I actually found a beer I liked. The food here is easy and compliments a relaxing afternoon. Caters for two-prople through to mixed-large groups. Lots of car parking space. Really clean. Well done. So glad our local friend took us here. We also were provided a tour of how the distillery is operation. A passion that is so evident in the beer that is...
Read moreHow to be pleasantly surprised, what a great place! With relatively easy access, Superb Disabled toilets, great food to compliment the equally great and tasty range of craft beers what a pleasant addition to the ever growing venues the West Tamar is offering. Perhaps the only suggestion we can offer is to allow disabled parking on the level ground next to the paved path in... The premises doesn't offer coffee of sweets as a table opposite commented on, but nor it should, it's a Craft Brewery, not a Cafe or Restaurant! The meals that are served most definitely compliment their Beer range so why destroy that with Sweets...
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