Red Velvet Lounge — Restaurant in Tasmania

2 breakfast meals, were good quality and the 3rd never arrived! 3 of us ordered - 2 standard egg breakfasts with additions and unusually a Nasi Goreng on the menu which I decided to try and maybe share, so I asked for a spare plate - the menu said it contained salmon but the person who took our order said they were out of salmon and I said that was ok - she confirmed that as she left the table but hadn't written any of our order down - 2 meals arrived and after a significant time I inquired about the nasi goring - she replied that after our conversation, I had decided not to order it and just have the spare plate for sharing the other meals and no apology - now here's the thing - customer service 101 - (especially when 3 people vs one all heard the same conversation) - the customer is always right! - she was clearly ticked off about it and rather snooty but said she would get the kitchen to make it up - then she returned a few minutes later and said the kitchen was closed for breakfast and so that couldn't be done - even though they were open for lunch there was no offer of an alternative meal or any compensation let alone an apology which should have been profuse! - we shared 2 meals with 3 people and when I paid at the counter she just took the payment and casually said 'sorry about the mixup' without making any eye contact - she appeared to be the senior person so there was no-one to complain to at the time - It doesn't matter how good the meal is, service should always be delivered with a smile and respectfully - I'd never recommend this...

Over the course of a weekend we went to the lounge three times.

The first time we got a takeaway pizza on Friday night. This was truly amazing. One of the best pizzas I have ever had (I had the bacon and chilli pizza, but I suspect the others would be equally good).

The second time was for dinner on Saturday night. Despite being reservation only they were very understaffed. The food was good, and serving sizes were neither too large or too small - but the food wasn't anything special. Unfortunately because they were so understaffed we were simply unable to order dessert. We went up and got the dessert menu ourselves (after 20 minutes of trying to get the waiter's attention), but the waiter simply ignored us for 30 minutes (until we got up, paid, and left). I wish we'd got another takeaway pizza: it would have cost a third as much, been an hour and half quicker and tasted better. One good point though was the sourdough bread we got for starters, which was very good.

The third time was mid-morning on a Sunday. There did not appear to be any staffing issues. I ordered a caramel milkshake which was okay but nothing special. My girlfriends' coffee was in the same boat: good, but not excellent.

In summary, the pizza is truly excellent (if this was just a pizza place it would get five stars easily), but the...

A dreadful dining experience today. Went for lunch and found the menu to be extremely limited. 4 dishes on the menu exceeding $30, 3 smaller sized dishes at around the $18 mark, then a few side dishes (not exactly light lunch options on their own). No all day breakfast option either, which for a place like Cygnet would be a good thing to offer especially given very limited lunch menu options. Very disappointing and not a patch on the cafe it used to be prior to current ownership. When i spoke with the establishment about the disappointing menu, i was told that they provide a menu that they are happy with and were not in any way receptive to the constructive feedback being offered. I would add that there were very few diners there, compared with the bustling and well patronised Old Bank Cafe just a few doors along. Clearly those diners knew where to get a good meal with ample options to choose from. Sad to say i will not be heading back to the Red Velvet Lounge any time soon. And to add insult to injury, a surcharge for paying by card was applied. Very...