Shahi Mahal Indian Restaurant — Restaurant in The Entrance

Wish I could give minus stars if It was an option . We had horrible experience here . Owners are so unprofessional and full Of attitude . The lady ( looks like owner) talks so rudely and always on phone . Had to stand up go to her every time to talk. We were okay to tolerate all that assuming there must be shortage of staff but to our surprise food was pathetic too. We ordered kids fried rice and we were asked how much spicy “medium or hot” we responded mild only as it’s for kids and it came as super hot when we raised the response was ridiculous. We’re asked to just eat and not pay. It was very rude of someone saying that. When we asked to replace it as kids were super hungry they brought noodles this time less spicy but very very salty and the owner said eat previous one also and “if you don’t like mix both and eat in Punjabi “ these were his words literally . I am beyond shocked. My mum is pure vegetarian and visiting here she was skeptical about the hygiene I assured her being in Australia they have to follow standards to convince her I asked this owner lady if veg and non veg food is cooked separately in kitchen and I still can’t believe she responded “shelves are seperate but obviously the cook can’t wash hands and utensils each time they touch the food “ that was the most stupid response I ever heard honestly . What if someone is highly allergic to some food s you serve them with same hands . Hope you understand the impact ? Imagine if I report this? I don’t know how they got 5 stars for anything hopefully they are not...

We chose Shahi Mahal for our holiday trip based on its many positive reviews and were looking forward to the experience. Unfortunately, our visit was disappointing due to the unprofessional handling of a food quality issue by the owner.

Overall, the food was good. However, when we ordered cheese naan, we noticed it had a strange, sour taste. Even our child pointed it out. On checking, it was clear the cheese was off. We informed the staff politely, but instead of a sincere apology, the response was dismissive. They offered to replace it but cooked it again using the same cheese, which led me to write this review.

Despite us explaining the problem multiple times (including showing the flat, layerless, sour-tasting cheese), they insisted the cheese was fine. The owner even came out to say there was nothing wrong with it, though he did eventually say he wouldn’t charge us for it.

To be clear, they seem to have the skills to make good food, and most of what we ordered was enjoyable. But hospitality isn’t just about good food—it’s about how you handle mistakes. If something goes wrong, you should be willing to admit it and apologise sincerely rather than argue with your customers.

I hope this feedback is taken constructively, as I genuinely think they have the potential to deliver a much better dining experience with improved customer service.

Also, I would like others to share their experience about cheese how it look like when like when comes...

A Unbelievable Food Finds on the Central Coast 😮

Oh. My. Goodness. 🙌 I just had to reach out to you and spill the beans about the extraordinary food experiences I recently had on the central coast. You will truly be astounded! 😮

So, my taste buds kicked off this epicurean adventure in a charming spot called 'shahi Mahal indain cruise . Let me tell you, such incredible gourmet food made me wonder if I had been transported to culinary heaven. Their local dishes? Absolutely phenomenal. From the on tray tandoori prawns and lamb chops it was a best food I ever had Heavenly would be an understatement! 🦞 😍

Just when I thought nothing could top of that, I found myself in 'butter chicken at the that serves the most delightful fusion food. Their technique of blending indain with international flavors will leave your palate pleasantly perplexed. What's more, every dish is as beautiful to look at as it is to eat, transforming each meal into a culinary journey around the world. Trust me, their unique tandoori chicken Confit sent my taste buds on a trip to India , and I was sitting right there on the...