Really disappointing experience. We ordered breakfast to eat in, and not long after, a busload of people turned up. Despite us ordering well before them, they were served coffee straight away, while we were left waiting. Even after raising it with staff, they kept prioritising the bus group.
We ended up waiting 40 minutes for our breakfast. It was clear the staff had little understanding of how to manage service properly. First come, first served should apply to all customers, whether takeaway or dine-in. Prioritising a big group just because they were takeaway was frustrating and unfair.
The team here seriously needs some training in basic customer service. I wouldn’t recommend stopping in unless they...
Read moreDuring our journey to Newcastle, we decided to take a brief respite at Long Jetty. As it was still early in the morning, we sought a quick breakfast establishment. Utilizing Google, we discovered one of the nearby suggestions, which was situated within a shopping mall. While the establishment may not be particularly spacious, the quality of the food was satisfactory. However, the coffee could be improved, and the service was adequate. Although the prices may be slightly higher than expected in terms of portion size, the overall taste of the food was...
Read moreI recently visited Brunch N Brew, and I am impressed! The atmosphere is so welcoming, and the staff are friendly and attentive. The food was cooked to perfection with fresh ingredients. It’s a great spot for a relaxed, tasty brunch, and I really appreciate the variety of options on the menu. Highly recommend this cafe if you’re...
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