McDonald's Ballarat — Restaurant in Victoria

What absolute disgrace. Once again they got the order wrong. We found ourselves going inside to have our order replaced, as previously agreed to. After asking to see the "manager" we were meet with a snide, arrogant and extremely rude young man (17). We will call him 'M' Upon explaining the situation and the agreement that our meals were to be replaced, 'M' insinuated that my wife (a veteran) was lying. 'M' then proceeded to get 'high on his own fumes' and exude a level of arrogance that was mind boggling. I can only assume that giving a 17yr child a badge with 'Duty Manager' will do that. Says alot about the franchise owners. We rang MacDonalds national costomer service line. After some weeks and another call a professional gentlemen who we will call 'A' rang me. After repeating the experience to A we were assured that one of franchise owners (they own all Ballarat Maccas) would ring me. This didnt happen. Instead I recieved a call from 'B'. Once again I repeated the disgraceful experience afforded us by M. Whilst B tried to do his best at that time, given his obvious young age and lack of experience he failed. B committed to ringing me back later in the day. Which he did. B called me whilst driving. Not on a hands free device. He told me that he had confronted M when he arrived to do his shift as a Duty Manager. B then told me that once confronted M suddenly developed a migraine and went home. It was agreed that M was going to write an apology to us for his disgraceful behavior. At this time B stated "hold on, I need to pull over so I can write down your email address". I guess writting down an email address whilst on the phone whilst driving isnt a skill B has at yet prefected. Given that this isnt the first time we have been on the receiving end of a child wearing a Managers badge at a Ballarat MacDonalds that has acted in a manner that is at best, arrogant and extremely rude (Bakers Hill) we will no longer spend our hard earned money at Ballarat MacDonalds. Instead we will be supporting smaller independents business's. This experience says alot about the franchise owners than the rude poorly trained staff. As of writing we are still waiting for our apology...

My husband and I dropped in for breakfast Tues 19 Aug '25 @ approx 7.30am, before an early morning appointment. There were very few staff rostered on, and none of them were at the counter to take orders from customers dining instore. I was left standing at the counter for more than 5 mins, watching a constant flow of customers being attended to via the drive through. I finally managed to catch the eye of one of the servers making coffees and nicely asked her if I was standing in the right place to place my order? She apologised I had to wait so long and It was fine; I could see the staff were working hard and it was not their fault. I did mention to my husband that we would've been served quicker if we had gone through the drive through. Whilst waiting for our order I observed a couple walk into the store & walk up to the toilet access door. The door is kept locked and there was a sign directing customers to staff, in order to gain entry to the toilet. The gentleman, who appeared to be at least 50yrs old, was clean & tidy, walked over to the counter & asked a male team member if he could open the toilet door. The team member asked the gentleman if he'd ordered yet and the man must have said "No". The team member then told the gentleman he needed to place his order first. Once the man paid for his order the team member opened the entry door to the toilets!!! We aren't frequent customers of McDonalds, so I don't know how long this has been happening. I'm aware however, that there are people with medical conditions that sometimes mean those people need to make a dash for the toilet. This can be difficult, especially if people are visitors to a town and not familiar with the facilities. He/She may be customers of McDonalds, just may not need any food or beverage at that time. McDonald's advertises their support of various causes. Perhaps they might think of people such as those I've just...

Service was OK. Food as standard Maccas. But like many other Maccas, the self-ordering stations always have problems. Today it asked me to pick a number for table service, but there wasn't any number available beside the station. Then when I select to pay by Credit Card, it said the EFTPOS machine faulty, and it cancelled all my orders. I had to use another station to start again. Few times at other Maccas, always have a few or sometime all the self-ordering stations weren't working. Many time I ordered something from the station, only to be told 10 or 15 minutes later that the item I ordered wasn't available (for months??????). Many time also it didn't printout the receipt after I paid with credit card, had to stand in the queue just to get them to printout my receipt, some staffs didn't even know how to do that, have to wait for them to call someone who knew. Why having all those fancy self-ordering stations, when they are not fully functional or convenient for the customer??? Visited again yesterday, still the same problem. Can't print the receipt at the kiosk, the girl at the counter promised to deliver the receipt with the meals, I asked "Are you sure?" She said "Yes, we will bring it out with your order." When the waiter brought out the meals, there is not receipt, and he didn't understand/know I asked for the receipt. I had to speak to the manager, then only she print out the receipt for me. And same problem with the burger, some ingredients missing, it happen so often, I was wondering whether they did it on purpose to save cost, because most customers won't check what is in their burger. McDonald's used to print the ingredients on the box, now no more, so most people won't even know if ingredients isn't complete. Try to cheat...