Thornton's Bakery — Restaurant in Victoria

Long wait. The server repeatedly did not listen and ask what we wanted after we had just stated what we wanted - this happened 5 times in an 8 minute wait. The roast lamb roll was micro-waved, the meat was exceptionally greasy, and it could not be finished due to the greasiness. The plain meat pie was eaten - with enormous pastry crust, not usually something I complain about - but within about 5 minutes of end of consumption, it came right back out again. I was absolutely gob-smacked that the steak, bacon, and cheese pie was $7.00!! After the response to the plain pie, we threw THAT one out. $39 all up for a meat roll, 2 pies, a pastie and 2 soft drinks. Such a shame, as this used to be hands-down the best bakery in the area, award-winning and always looked forward to picking something up from there. Way to run a great business into the ground with second class meat, over-charging, and poor customer service. Will not be back. I note that the vast majority of good reviews date from the previous award-winning...

Our family walked in intending to purchase all of our meals. Unfortunately, I’m gluten free (not in my control) but I asked if they have any gluten free pies etc for the older lady that served me to respond with a no, which is fine but the facial expression said it all for me, like I was a pest to even ask. (I wasn’t the only one that noticed) One would think if you can’t cater for all (which is understandable), you would at least make up for it with your customer service, but not in this shop. Only one of our group ended up purchasing a couple of sausage rolls that were apparently not very nice. Won’t be back and do...

Asked for a lamb salad wrap for a friend & got coleslaw in the salad & salt & pepper. When I rang to advise that my friend could not eat cabbage or pepper Sandra replied that’s how we make our wraps!!!! So consequently we had to throw it away & buy something else for lunch, customer service needs a...