Okami Japanese Restaurant — Restaurant in Warragul

A couple of the waitresses were friendly enough but other than that the service was quite poor. On the first round of all you can eat we ordered 11 plates and only received 5. After 35 minutes had passed we still had all our dirty plates on the table that waitresses had seen on passing multiple times and no one had returned to take another order despite them seeing us without food, appearing as if waiting and even looking at menu. I ended up having to approach counter to request service to order and follow up on plates of previous order that was not received. Despite my polite and smiling approach I was met with a bad attitude rather than apology. The food did come out a tad faster from there but still dirty empty plates were consistently left on our table when dropping off new ones. Overall just a below average service experience and much more worthwhile taking that extra drive to Pakenham Okami that always provide...

The food is great! The rest is very poor... Waiting for ages to receive food, people who ordered well before others waited until last to get any food. Didn't even get everything ordered and had to order it multiple times before receiving it, waited 2 hours for one particular dish to be delivered after asking for it a number of times. We had to dump all our plates onto another dirty table just to have some room on our table, cause the staff had no care in clearing tables, the place looked filthy by the end of the night, mess everywhere and dirty plates stacked up on tables. Staff weren't very friendly, they looked unhappy. The fact this place still refuses to split a bill is irritating, a massive booking we had and one poor bugger had to foot the bill and then have everyone transfer them money, we won't come back until this is changed, in the past they would let us split bills...

We've been twice to Okami Warragul - once during the first few days of open, and once last week. We have been to Traralgon Okami several times before, so have a good idea of what to expect. Our first visit was fantastic - the food and service was above average! We visited again on the first night of the new menu and were a bit disappointed. While the food was still nice, the service was really lacking. We had a lot of difficulty getting the attention of staff to order, and when we asked for more water, it was a long time before we got more. Food was tasty as always, but took a lot longer than normal to come out. We'll return, but hopefully this improves! Also hoping this Okami is liquor licensed soon, as it would've been great to be able to order...