South Indian specialities are the focus at this simple, airy eatery with a bakery case for sweets.
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There had been good publicity recently regarding the redesigning of Kauphy Place, so we wanted to have our Diwali Dinner here and give this place another go, after 2017. Unfortunately, once again, it was a terrible experience. The food is simply not upto the standards required for such a large restaurant which has been in existence for a number of years now.
As to the dishes we ordered, I will rate them below.
Chicken 65 was dry, stale and ridiculously priced at $18.50 (for a starter item). It was a bad parody of what the original dish is supposed to be - saucy, spicy & delicious. (0/5)
The Egg Noodles were dry, tasteless and plain horrible. (1/5)
Chicken Chettinad was atrocious. The curry was bland, portions were small and the actual chicken itself tasted old & stale. (1/5)
Vegetable Manchurian was the only decent dish out of the five we had. This was well done, appropriately spiced and tasted good (4/5)
Paan Kulfi had none of the creaminess of Kulfi and the Paan taste was extremely subtle. Another ridiculously priced item at $5, when the portion size was not much larger than a small Indian sweet. (1/5) We've had similar dishes at other restaurants for $7, where we needed 2-3 people to finish it; as the portion size was so big.
Lastly, for a restaurant that was only 30% full, the customer service was below par. We had ordered South Indian Filter Coffee along with our dinner, which never arrived. We had to remind the staff to bring this out for us. And no apology or explanation was ever given.
After our initial bad experience in 2017, (where we ended up walking out due to not being attended to for 60 minutes), we had high hopes that with the recent hype, it had improved. Not only were our expectations dashed but we were simply appalled at how bad the food was. It is genuinely astonishing that there has not been a single improvement (from a service & food perspective) in this place even after 4 years....
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In all honesty, this is the worst Indian food I have ever had in my life. I have lived in England, India subcontinent and also in Melbourne for a long long time but never seen a restaurant serves a South Indian meal with burnt Roti ( bread ) and when I have complained about a burned bread ( Roti ) what has been served, then they gave me a undercooked roti 😡
When I have put it to the restaurant manager's attention that now the bread ( roti ) in completely undercooked then the restaurant manager took away my undercooked Roti and offered me some Daal and by the time, he has decided to bring the Daal, my entire food was cold 🥶 😡
Never offered me any replacement or compensation of the food been served and cold.
And guess what I have paid the full price of the food or even more $20.58 for a South Indian meal which I didn't even enjoy or couldn't even eat.
The restaurant manager told me next time when I come back to his restaurant, he will offer me better food , who the hell will go there for this atrocious food and horrible service and rip off with full price for a South Indian meal which in the menu was $19.50 or something like that and they charged me the bill of $20.58 by providing me nothing.
I can guarantee you folks that I have eaten better Indian foods in restaurants in London, Melbourne, Sydney, Rome and many other Indian cities and this is the worst anyone can ever have. I did travelled today 20km+ ( back and forth 40+km) to try this restaurant on a Monday night and the restaurant and the manager and the management for sure disappoint me big time and it is such a Rip off.
There are other Indian restaurants in Perth which is 10 times better than this restaurant for sure.
0 out of 10 that is what I will score them and I would never recommend them to...
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Yesterday, we had masala dosa, chole bature...both are good...but we also ordered traditional southindian coffee...to be frank...it doesnt taste like coffee....but i usually order their coffee most of the time and it is one of my favorite...but this time it tastes something different...and we ordered the coffee and food together...but we received it after when we asked them again and again when we finished our food...when we asked for the coffee...the lady who served as told they are serving fresh coffee...so it is taking time...but 30 - 40min for coffee...it's so surprising....and it is traditional southindian coffee we ordered but we received something like cappuccino with lot of froth on it...when we went to the counter we told them about this...but they are not ready to accept that when we told about the coffee...The lady who served as doesn't know how to serve the customers....she didn't even given as water....while we are waiting for the coffee after our food...we asked for the water...she told she forget...she given the water in a disrespectful way...very very bad customer service...not everyone...but that one lady she served as doesn't know how to behave. Until yesterday it was one of our personal spot...we used to go there...but this time am really...
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