SURA Korean Restaurant Willetton — Restaurant in Willetton

To the owner of the Restaurant

Thanks for the reply to my review.

There are some points to be corrected.

There were three people sitting at our table, including me, and no one heard your staff say sorry to us. We ordered exactly jjamppong, red chilli jjamppong, jajangmyeon, seafood pancake, and 3 cans of soft drinks, and seafood pancake was not available so we cancelled it.

When I went to pay, the staff said 68. x x dollars including the jjamppong that had the hair, and " I " said I cannot pay for it because we rarely ate it, NOT YOUR STAFF! Another waitress came to help and took out the price of jjamppong from my bill and said sorry with a "SMILE" for the FIRST time.

You might think I'm picky, but I am not.

There was no toilet paper in the women's toilet, when your staff asked me to use a hand papertowel, I didn't say much. (Another staff brought it from the men's toilet) When your staff served my soup and her both thumbs were in the soup, I didn't say anything to her. If your staff said sorry to us immediately when she found the hair in the soup, I wouldn't have written this kind of review...also your reply made me really upset, so frustrating.

Luckily I still have the receipt, so I can prove I am not a liar...haha...as per the attached receipt, except for the soup, I paid in full. There was NO FREE FOOD.

한국 음식 좋아하는 외국 친구 데리고 갔다 창피해 죽는 줄 알았습니다. 누구나 실수할 수 있습니다. 그런데 서빙하시는 분들 대처방법 뿐만 아니라 오늘 남기신 글까지 사장님 글까지 진짜 최악입니다.

I would definitely like to give them '0' star, JUST DISGUSTING, found hair inside the food while eating as per the photo attached, staff never said sorry when they took the bowl from my table. And they charged me the price of the soup!! What a joke?! Will never...

Don't usually find the need to write reviews, but really felt the need to say this.

First of all, customer service was great for us. The lady greeted us with a huge smile and acknowledged us with a 10 mins wait for a table (we didnt have a booking so fair). After we were seated, we ordered immediately as we knew what we wanted, however the food took about 40 mins to arrive (no joke!) we were really tempted to leave but thought about the kind gesture we were served with so we stayed. The food came finally but it just looked off. The kimchi soup we had was not only filled 3/4 And it was salty as. It tasted like it was left boiling for too long so the taste was so condensed and the amount was little. We were so confused and told one of the waitresses and she started questioning us and wasn't apologetic or understanding at all. We ended up telling her to dilute it a little with some hot water. Hot water Took another 10 mins to come too. It was quite busy but wouldn’t say it was packed bc the tables beside us were free.

We’ve been here a couple times and have always left with smiles and happy bellies but this time made us really disappointed and frustrated. So hope this is just a...

Stingy portions, low quality meat, lack of flavour.

The meat was low grade, and some pieces were gristly. The dipping sauces had almost no flavour at all, combined with the poor quality meat made for a pretty lousy barbecue.

The kimchee served for three people had three slivers of lettuce. Is there really a need to be that stingy?

The tteokbokki had the fewest pieces of rice cake in it of any serving I've ever seen. You can buy a whole bag of them for $5, so why only 6 actual pieces?

We also ordered their premium beef offering, the Angus loin steak. A single piece of meat about the size of a regular steak but a third the thickness for $42. Felt pretty ripped off.

One of our orders was unavailable, we were informed it had been cancelled, which is OK. But when presented with the bill, it was still on there. Fortunately, I spotted it, but it could easily have gone unnoticed, and I would have been overcharged.

This restaurant has lacklustre offerings and service with medium to high prices. Not enjoyable or worthwhile at all, and I won't...