Fischer Bräu - Erste Wiener Gasthausbrauerei — Restaurant in Vienna

We had a party of 10 just leave dinner and had the absolute WORST experience we could ever imagine. I’m not sure what the name of the server is it... it might be “ Dino” from what I interpret in the receipt but I am attaching pictures of the receipt so that he can personally be held accountable for such disgusting service.

Our dinner started off with my father calling him over to the table by saying “ Sir, we’re ready to order”. The server yelled back “ yes I HEARD YOU, I HEARD YOU” in a very annoyed tone. We instantly knew he was in a bad mood by the way he responded and subsequently rolling his eyes. The whole time ordering our plates he just seemed annoyed by our questions and was rushing us.

At the end, we kindly asked him to split our checks. Once we received the checks, we realized it was all wrong. There were missing items, and the wrong items under each tab. We called him over to explain the situation. He began what I assume was cursing in an unknown language and threw the paper on the table. He told us that he had it right and that we needed to pay. He stormed away from the table throwing his pen and breaking his chain from the pen along the way. We were left in shock that someone could behave in such a way. He literally threw everything at us and proceeded to yelling. I guess he stormed off to cool down but he came back even more mad.

When he came back he handed us all of the receipts and told us to figure it out ourselves. When we tried handing him one of the checks that WAS correct he threw his arms as if saying “ get out of my face” and once again stormed off in fury. It is UNACCEPTABLE for a server to deliver this kind of rude customer service. I was personally doing all of the translations in English and so there was absolutely no language barrier.... which even if there was, there is no reason to treat customers with such disrespect. If there are outdoor cameras, please go ahead and check them so you can see for yourself his horrid behavior.

Although the food was great, this kind of service is unacceptable and we will be steering away from places that have this kind of customer service....

Decor/Ambiance/Service.

Positives: Bit of a hidden gem, if theres anything going against this restaurant, then it’s the location. Although that didn’t seem to matter on the warm evening we were there as it was packed, while most other restaurants we passed were empty. From the oustide the restaurant looked a little shabby, but the garden seating area was very nicely done and very attractive. Temperatures were in the high 30s during the day and I guess not a lot lower in the early evening and there were no tables free. We ordered inside and were lucky enough to find a free table outside before the meal came. Service was quick and efficient on the whole. The only negative was that the waiter was slow to clear the table after the last people had left. The ambiance was excellent outside, service was good and value was also good. I would highly recommend this restaurant if you get the chance.

Negatives: None.

Food: We ordered a beer, red wine and orange juice while we looked at the menu. We ordered the mixed grill and one Surstelze from the specials board. We were advised that the Surstelze was big enough for 2/3 diners. We took it for 2. The Surstelze was fantastic and next time (there will be one), we’ll take it between 3. It was very similar to ‘Jamboneau’ in France although Jamboneau is served cold and this was served warm with mild pickled chilli, and grated horseradish root and cucumber I believe. My sister took the mixed grill and although I didn’t pay much attention to it she was happy with her dish. We didn’t keep a copy of the bill, but the Surstelze was around 20 euros, I believe the mixed grill was around 15 and the total bill with 2 beers, 2 glasses of wine, an orange juice and a 10% tip came to around 60 euros. Quality of the food was excellent.

Gratuity: Gratuity was optional. We paid 10%.

I'd rate it 4-5 stars. There's always something someone can do better so I've never given 5, but this is a...

Don’t go there if you are young students ! THERE WAS A COCKROACH ON OUR TABLE !!!!!!

The waitress was very cold and rude to us. She didn’t even said “Hallo” or anything else. She was very friendly and kind towards other adults and was horrible with us.

The table was not cleaned very well and was sticky and dirty.

The other waitresses were also awful. When our order was ready, they literally threw the plate to my friend and looked very annoyed with us. They weren’t polite at all. It was a horrible experience.

The food was good and the portions were big but it doesn’t justify the price.

When we were dining, we saw a COCKROACH on our table. He escaped through the holes in the table. It was really disgusting. When we talked about it to a waitress she didn’t care and did nothing.

It cost us 64€ for four people, the service was horrible, the food was overpriced and there was a disgusting cockroach.

To summarize, don’t go there if you are a young student, they will disrespect and discriminate you. (They were very very polite and nice to other people). The food is overpriced and the hygiene must be checked since there was cockroaches.

The experience there was disgusting. I absolutely don’t recommend...