Gasthaus Kopp — Restaurant in Vienna

Do not go. There are so many better places with great hospitality. This restaurant is run by scammers. They will charge you a lot for random items, like the few pieces of bread they lay out as a starter, which everywhere else in the world and Vienna does freely. Of course, these items are nowhere in the menu and are just given to you without your asking. The owner/main server is incredibly rude. After the meal, he told us we cannot pay by card, to which I’ve learned is a blatant lie. He then wrote us an overpriced number with horrible handwriting, intentionally of course, and demanded we pay him 100 euros for 2 schnitzels, 2 waters, 2 soups and a beer. I’ve had the very same meal, much better quality too, for about half of his randomly generated price here in Vienna. After doing a calculation of their limited menu, I concluded he had overcharged us and he said the reason is for the few lousy small pieces of bread. I would recommend everyone, tourist and local, to never go to this business. If you’re a local, stop supporting them. Rude scammers do not deserve to be in business. I’m shocked it has above a 4 star rating but it appears all of the good reviews they’ve received are from years ago, as the last few years of reviews on TripAdvisor are filled with similar...

🇦🇹 Wir haben in diesem Restaurant gegessen, und das Essen war wirklich ausgezeichnet: Die Schnitzel und das Gulasch waren köstlich, das Bier von hoher Qualität, und der Strudel war perfekt. Leider konnten wir den Kaiserschmarren nicht probieren, da er bereits um 20:50 Uhr ausverkauft war.

Trotz der hervorragenden Speisen wurde das Erlebnis leider vom Service verdorben. Der Kellner war von Anfang an unhöflich: Er knallte das Besteck und die Speisekarte auf den Tisch. Als wir nach Informationen zur Speisekarte fragten (wir suchten ein Gericht mit Knödel, konnten uns aber nicht an den Namen erinnern und zeigten deshalb ein Foto), antwortete er genervt: „Ich spreche nicht gut Englisch.“ Das war für uns kein Problem, da wir bereits Google Übersetzer geöffnet hatten, um uns zu helfen. Doch ohne uns Zeit für eine Antwort zu geben, drehte er sich um und ging einfach weg.

Sein Verhalten gegenüber anderen Gästen schien normal zu sein, was uns glauben ließ, dass das Problem bei uns lag – wahrscheinlich, weil wir „nicht Österreicher“ waren. Nach vier Monaten in Wien war es das erste Mal, dass ich auf ein solch unhöfliches Verhalten gestoßen bin, und es tat mir besonders leid, weil meine Familie, die mich besuchte, eine angenehme Erfahrung erwartet hatte. Stattdessen fühlte ich mich beschämt, sie dorthin zum Abendessen mitgenommen zu haben.

Als ob das nicht genug wäre, hat der Kellner beim Bezahlen—in bar, da dies die einzige akzeptierte Zahlungsmethode ist—ungefähr 4 Euro vom Wechselgeld einbehalten und gesagt: „Das ist das Wechselgeld; was fehlt, ist mein Trinkgeld.“ Die 4 Euro haben uns nicht gestört, aber die Art und Weise, wie er es gesagt hat: ohne zu fragen, fast so, als wäre es eine Verpflichtung. Trinkgeld ist, wie man weiß, eine freie Entscheidung des Kunden und nichts, was auf so unhöfliche Weise eingefordert werden sollte—besonders bei einem derart schlechten Service.

Schade, denn das Essen hätte einen Service verdient, der seinem Niveau entspricht.

🇮🇹 Abbiamo mangiato in questo ristorante e il cibo è stato davvero ottimo: le cotolette e il gulasch erano deliziosi, la birra di qualità e lo strudel perfetto. Purtroppo, non abbiamo potuto provare il Kaiserschmarren perché era già terminato alle 20:50.

Nonostante l’eccellenza dei piatti, l’esperienza è stata purtroppo rovinata dal servizio. Il cameriere è stato scortese sin dall’inizio: ha sbattuto le posate e il menu sul tavolo. Quando abbiamo chiesto chiarimenti sul menu (stavamo cercando un piatto che contenesse i Knödel, ma non ricordandoci il nome, abbiamo mostrato una foto), ci ha risposto in modo infastidito dicendo: “Non parlo bene inglese.” Per noi non era un problema, dato che avevamo già aperto Google Traduttore per facilitarci, ma senza darci il tempo di replicare, ha girato i tacchi ed è andato via.

Il suo atteggiamento con gli altri clienti sembrava normale, il che ci ha fatto pensare che il problema fossimo noi, probabilmente perché “non austriaci.” Dopo 4 mesi a Vienna, è stata la prima volta che ho incontrato un comportamento così scortese, e mi è dispiaciuto particolarmente perché la mia famiglia, venuta a trovarmi, si aspettava un’esperienza piacevole. Invece, mi sono sentita in imbarazzo per averli portati lì a cena.

Come se non bastasse, al momento di pagare, in contanti (l’unico metodo di pagamento accettato), il cameriere ha trattenuto dal resto circa 4 euro, commentando: “Questo è il resto, quello che manca è la mia mancia.” Non ci hanno infastidito i 4 euro, ma il modo in cui è stato detto: senza chiedere, quasi fosse un obbligo. Da che mondo e mondo, la mancia è una libera scelta del cliente, e con un servizio così scadente, è inaccettabile pretendere qualcosa in modo così maleducato.

Peccato davvero, perché il cibo meriterebbe un servizio...

On the positive side, the roast beef with onion is ABSOLUTELY HEAVENLY - a must try if you go! The wiener schnitzel dish comes in 2 for 10 euros with a side of potato salad - they are delicious and big in portion so enough for 2 to share.

On the negative side, service is very, very poor. We had to wait a long time before any waiter even approached us; locals who came in later than us were allowed to cut the queue and be seated almost instantly. Though we understand that the waiters were busy, they came off as rather unfriendly, rude and inattentive. There was at least a half an hour gap between the serving of the first and second dishes even though they were ordered at the same time. Our attempts to ask the waiter about the late dish were mostly ignored. Calling to make a reservation seems impossible - waiters who picked up were unhelpful and hung up abruptly. Also, they will charge you for tap water.

On the whole, the restaurant is worth a trip to the far side of Vienna because the food is indeed AMAZING. That is if you are willing to overlook the poor hospitality. You will also get to experience authentic food with many locals. Remember to bring cash - cards...