Restaurant La Citadelle — Restaurant in Dinant

Had a dreadful experience. First one of the wait persons didn't seem keen to serve us. Got ahold of the other and all went smoothly. My wife who has good French ordered for us. One of the party had to leave, suddenly ill, but we cleared it with the waitress and she clearly understood one of us no longer required a meal and her partner would be back in a few minutes once he had taken her back to accomodation.

Sure enough, he was back and the three of us were served our entrees. When the main courses came, only two were presented. We waited a little, and then my wife queried the waitress. She now refused to speak to her, stating "she spoke no English" - which was irrelevant as all the business had been conducted in France. The barman was forced to let us know that no further meals were available, the chef had left. We could order a meal for tomorrow, or have some frites.

The spectucular lack of consideration in not having the courtesy to let our compainon know that his meal would not be prepared amazed us. Had they apologised for a misunderstanding, or explained it was not possible to for them to prepare his meal (although they had no problem with his entree) we would have been content. The food that we had was at best average - tough steak and overcooked vegetables. We paid (and had always been prepared to pay for our absent companion's meal if required) in bad grace.

I presume we are merely tourists, gone the next day, so they don't care what level of service, quality of food, or level of courtesy they deliver. Well, show them, and avoid patronising them until they get their...

We were lucky that the waiter was kind to us, but witnessed being pompous to Dutch speakers.

Very aristocratic restaurant, came unprepared (was wearing sneakers) and was looked-down by the old grey owl behind the counter who stared at us with black eyes during our whole 2 hours mealtime. Make sure you have time because we waited very long for our food. I do not recommend the “entree”-salmon fish (so salty that it cuts your tongue in half); meatpiece was delicious and so was the main dish for my wife. There was no need to make a remark about us not having the free ice cream for my daughter (twice); when perhaps you should have thought about another choice in winter when it’s 5 degrees outside.

By the way, at our table they served complimentary deer meat (in 3mm sizes) in a tasteless clear soup with minced veggies; but the table of seniors next to us got a cream veloute as an improved version with proper serving plate. Also, place was too frisky for winter.

First time putting a review here so that it reminds me to never...

Our experience at 'La Citadelle' was convenient. First of all, we were happy that we found a place on a Saturday evening we could have dinner at with our dog and without waiting long for being placed at a table. It was a bit narrow in the restaurant as it was packed, but we were still able to enjoy the ambience. The waiters were not all perfect in English, but we got along and ordering was still quite easy. We received the food promptly and taste was good. It was not extraordinary or fantastic (spicing was a bit basic), but still it was a good dinner. We had the cordon bleu and a beef steak...