Burger Queen's Place — Restaurant in Evere

I recently visited this particular burger joint, lured in by their promising menu and high ratings. However, my experience was unfortunately far from satisfactory.

From the moment I entered the restaurant, the ambiance did strike a positive note. The establishment had an appealing decor, coupled with the tempting aroma of grilled patties that instantly whetted my appetite. These initial impressions soon faded away when faced with the major issue of service, which, to my dismay, was utterly disappointing.

The service, or rather lack thereof, was where my frustration began. After being seated, I was left unattended for an excruciatingly long period. Despite the restaurant not appearing excessively busy, I had to engage in a waiting game that seemed never-ending. An occasional acknowledgment of my presence or a simple update on when I would be attended to could have considerably improved the situation. However, such courtesies were unfortunately missing.

As I patiently awaited any form of interaction from the staff, I observed that there was a substantial delay in service for other patrons as well, making me wonder if the restaurant was perhaps understaffed on that particular day. Still, this hardly seems a legitimate excuse for such a prominent lapse in basic service.

The mounting frustration finally led me to vacate my table, leaving the restaurant without even having placed my order. For a place that has a reputation for serving quality burgers, the inability to even present their offerings to a willing customer is a monumental letdown. The experience left a sour taste, without even a bite of their acclaimed burgers.

In conclusion, I was deeply disappointed by the lackluster service. A dining experience isn't solely about the food but also about the overall customer service that adds to the dining experience. Unfortunately, this restaurant fell short on the latter aspect. I hope the management will take this into account and implement necessary changes to improve their service and customer...

1 ervaring de classic queens burger top broodje top vlees perfect gebakken, de burgers zijn home made. Deze kwaliteit heb ik op al mijn ervaringen nog nooit tegengekomen. 100% puur vlees (bij navragen zei de man in de zaal dat dit gemaakt is van gehakt van bij een slager) Dit is de kwaliteit waar ik naar op zoek ben! Verslavend lekker! saus was perfect gedosseerd verse rijpe tomaat met smaak frieten zijn mee inbegrepen in de prijs mayonaise, ketchup, peper en zout worden aan tafel gebracht

het aparte potje met groenten was ok, wel hartverscheurend om te zien dat ook hier de wortelen uit pak komen.

de zaak straalt rust en gezelligheid uit met het prachtige en uniek interieur met veel hout, lantaarns en tiffany's lampen. De ramen gaan open langs boven waardoor je bijna het gevoel hebt buiten te zitten service was zeer goed prijs is mijn duurste burger tot zo ver maar ook de BESTE zonder enige twijfel! deze plaats zal ik niet snel vergeten, ik hoop hier snel terug te kunnen komen

de burger van mijn collega was een monster xxl versie is voor de echte vleesliefhebber minimum smaak broodje en groenten, maximum vlees smaak door 2 lagen vlees. Deze is aangeraden te eten met mes en vork. betalen met...

45minutes wait for one steak, I asked for rare, got-medium rare, meat not rested, side salad no dressing, sauce bland, frites over-fried and hard as hell (my upper jaw is bruised). Lack of care and quality, throughout and bad fries in Belgium should be a crime!!! Only takeaway was to buy mayo for frites at Carrefour. Gets 1 star for cheap price, the rest is a most...